Is Citi a good company to work for as a Client Support Associate?

Client Support Associate professionals working at Citi have rated their employer with 3.4 out of 5 stars in 520 Glassdoor reviews. This is a lower than average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Client Support Associate Jobs at Citi now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at Citi .

Does Citi pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at Citi with 4.0 out of 5 stars based on 520 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at Citi.

How happy are Client Support Associate professionals working at Citi?

55% of Client Support Associate employees at Citi would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Client Support Associate professionals have also rated Citi with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.5 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Citi?

Vice President (1984) , Analyst (1324) , Assistant Vice President (887) , Business Analyst (594) , Senior Vice President (538) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (395) , Software Engineer (359) , Project Manager (355) , Intern (347) , Financial Analyst (334)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2786 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2251 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2002 reviews)); "Team are good and culture" ((in 1795 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1717 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1291 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 806 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 713 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 701 reviews)); "working late hours and weekend shifts; unreachable goals;" ((in 581 reviews))

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Citi

Citi Client Support Associate reviews

3.4

55% would recommend to a friend

(520 total reviews)

Jane Fraser

56% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (520 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Client Support Associate employees have rated Citi with 3.4 out of 5 stars, based on 520 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Finanzen industry (3.7 stars).

Reviews by job title

520 reviews

4.0

Dec 31, 2025

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, fun atmosphere, good pay

Cons

Gets very repetitive, takes a long time to move up

3.0

Dec 9, 2025

Great place to get started in banking

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Support, company name recognition, low stress

Cons

Lower pay than its competitors

4.0

Nov 20, 2025

Great entry level position

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits and pay are great, inclusive environment

Cons

Customers can be absolutely terrible, therefore requires thick skin and mental fortitude. Promotion opportunities in the Boise area are limited and don't come around very often and have high competition for those positions

Viewing 10 - 12 of 520 Reviews

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Citi Client Support Associate reviews

Company ratings over time

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Great

Great place to get started in banking

Great entry level position

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