Pros
In customer service, coworkers are always friendly, making work pleasant regardless of other restrictions. The general manager of this division did encourage and motivate employees to participate in community service activities including the annual March of Dimes walk, and employees could use one to two days per year in paid time off participating in volunteer activities.
Cons
This division is a call center. Ninety-five percent of employees here are customer service reps or collections. It is an extremely inactive job being tethered to a phone line and actually caused me health issues in my spine. There was little opportunity for advancement from these positions in order to get "off the phones", HR was unsupportive of my internal search and rather demeaning of my education and skills when I asked for assistance with it. You need to come in at a higher position as it is impossible to work your way up in operations.
