Citi reviews

lack of support, countiuous layoffs, shut downs every few years, low pay, poor management, disgruntled employees, lack of consistency, low employee morale. All of the good managers seem to move on faily quickly and the ones that you would like to see move on seem to stay around forever. They do not seem to have much of a development plan in place for growing their mangers skills.

Lunch times and schedules are shortened often, at will by management. Too much inconsistency in how information is given to customers. Not much support from management if you need assistance. Too much mandatory overtime required. Many customers are very frustrated with lack of real help when they need it and they hate us for it. And as a customer service agent, you are the first to hear the customers anger and frustrations. And they are plentiful.