Citi reviews

Bureaucratic structure, extremely slow account opening, lack of product offerings, changes to compensation that hurt employees, low tech, company changed contract to where many will make less income than before but also may lose money depending upon timing of paid commissions (commissions will be received by Citi but they won’t pay to the FA who earned it). Slow back office and often times staff are qualified for the roles they have. Entrenched leaders in back office jobs lack diversified vision of how to conduct business. Resistant to feedback from field on how to improve processes. Upper management refuses to acknowledge that some leaders in back office positions are responsible for making certain processes dreadful. There are some lines of business FAs refuse to do because they fear the problems with process could jeopardize client relationship.

Citi treats entry level employees like expendable cogs in a corporate meat grinder. Policies are obscure and verbose with an excessive amount of additional links to other policies. Internal policy documents are poorly formatted such that readability is hampered and are unable to be useful in a timely manner. The workload is excessive, expectations are high, handle time is low, and pay is subpar. Training is rushed, rigid, and unclear causing unnecessary stress due to feeling overwhelmed and inadequately prepared for the role. The technology used is old and outdated and the company continues to outsource technology and HR jobs to India and the Philippines making it difficult to actually get employee assistance with various issues. The outsourced HR phone tree is generic and agents who answer the calls can only assist with scripted issues such as benefits questions. They're unable to help with any internal issues or employee concerns or accommodation requests and management seems unsure who to suggest employees speak to when there's a need, instead only offering them the number for the overseas generic HR line. This company may have been good at one point, but has become technologically stagnant, not innovative, and driven by greed and metrics asking too much for too little.