Co-op reviews

3.7

66% would recommend to a friend

(6,255 total reviews)
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Kate Allum

54% approve of CEO

49% positive business outlook

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews
3.0
Sep 14, 2023

They were OK

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a successful business, it knows what it's doing. I've worked across five different stores, with two different store managers, and it was 50/50. One manager was amazing and he's what you want in a manager - business intelligence and employee care, the other was just business intelligence, little employee care. If you're considering the Cambridge area, the Cherry Hinton stores are good work and the staff are nice. The staff discount recently got enhanced. They added an additional 10% discount. Where it used to be 20% off co-op products and 10% off everything else, it is now 30% off co-op and 20% off everything else.

Cons

The MIll Road stores have great staff but it feels run down. The chilled units are always breaking down, we've had to waste hundreds in food, and the manager expects you to do the work of three with the limited time you get and the vast amount of work to do. Especially, if you're going into bakery, be careful. I was told that everyone on the team would learn bakery, after six months, it still remained just two people with any kind of bakery knowledge. If you're ever ill, for whatever reason, expect the manager to make you pump out more bakery products than are even in the freezer.

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Co-op Response
2y
Thank you for your feedback. We're glad to hear you're satisfied with your job and the benefits offered, we agree, 30% off is a huge enhancement. We appreciate your comments regarding different store experiences, and suggest that you talk to your manager about your concerns over workload. It doesn't seem right to us that the distribution of tasks are not shared fairly and as you've noted, that isn't how most of the stores you've worked in have operated.
2.0
Sep 1, 2023

Has it’s moments

Recommend
CEO approval
Business Outlook

Pros

- Discount within store - Some staff

Cons

- Hires staff that are incapable of completing basic tasks - All staff are basically a box ticking exercise - Some lower level staff seem like they’re in charge and undermine the Team Leader on shift - Too much pressure and not enough reward or acknowledge - Unprofessional when it comes to following company policies, I.e absence. - Long work hours without legal break entitlement - Constantly short staffed - Tense atmosphere within store - Favouritism is in full force - Lack of support from higher ups - Poor work/life balance - Puts you on lowest possible contract but expects you to work in excess of 45 hours per week, fails to increase contract when requested for several months - No consequences for regular shoplifters

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Co-op Response
2y
Thank you for taking the time to leave a review. You've raised some concerning issues which we believe are not in line with Co-op values. Please talk to your line manager about your concerns, if you do not feel that you can do this please contact our HR team to discuss your concerns.
2.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Opportunity to help those in need Some really lovely people who genuinely want the best for everyone Good initiatives and training opportunities for those who want it Lots of opportunity to go to new places Plenty of overtime if you’re happy to cover shifts

Cons

Lack of guaranteed hours - contracted 16 but did always work way over that. But it’s a lack of security. Rumours and the bullying: Management did deal with this well initially but then ended up having a really hard time as the bullying got worse because I’d spoken up Someone ended up being let go due to camera footage etc of them being horrible I was blamed and bullying and rumours got worse Manager was needed elsewhere and in his absence I was given a formal verbal warning. I don’t even really know what for other than “being the cause of rumours” … wild rumours and accusations that were about me… that I didn’t know anything about until I was told in the meeting… Apparently it was my fault because I’d made myself a target for it!!!!! On my last day I left two members of staff that I didn’t work with often took me into a small room, closed the door, and took it upon themselves to give me a taking to and take me down a peg which was horrible. It was all based entirely on things that they’d overhead or been “told” by others. Essentially you can work your butt off at coop, but if your face doesn’t fit or others think you’re showing them up by working hard and trying your best - it’s hell. None of your hard work and trying to help others will save you from the bullying and no one will say thank you if you help them out - even when you leave. Not even a good bye or a good luck. Although the person tho gave my “warning” did seem to care about my reason for leaving “you’re not leaving because of that are you”… Wonder why? Addition - Rumours and bad talk even continue after you leave!

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Co-op Response
2y
We're sorry to learn of your experience with us. At Co-op we have a zero-tolerance approach to any form of bullying, harassment or discrimination and we're disappointed to learn that we were not able to resolve this from your initial contact. We'd like to investigate this matter further and we'd appreciate it if you could contact our free confidential colleague helpline to help us with some more details, please call 0800 640 9088 or email BHD@healthassured.co.uk .
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