Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 603 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 291 reviews)); "Great colleagues and discount of products" ((in 271 reviews)); "Great people and place to work" ((in 265 reviews)); "good benefits and school prgrams" ((in 176 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 362 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 284 reviews)); "Some managers are awful and make you hate your job" ((in 199 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 95 reviews)); "Breaks were short and infrequent" ((in 50 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,252 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,252 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,252 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

5.0

Dec 30, 2025

Very accommodating for full-time students that need part time jobs

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Very accommodating for full-time students that need part time jobs

Cons

Constantly need to look out for shoplifters

Co-op Response

5mo

Thank you for your review and fantastic five star rating. We're pleased that we were able to offer you shift patterns that worked around your study time.

3.0

Dec 22, 2025

Management dependent

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

I worked in a store in a different part of the country with wonderful lovely managers before my current store Colleagues are usually mostly sweet and fun

Cons

Corrupt management at least a few people up the chain in some areas (looking at you North London). Some store managers will happily throw CTMs under the bus to raise store income

Co-op Response

5mo

Thank you for your review and feedback. We're pleased to see that for the most part you are happy with your team and managers. We've passed on your feedback so we can investigate the serious allegations you've made, but we recommend that you raise your concerns with our HR team directly. For advice on how to do this you can use the Ask Bobbi feature on MyHR.

4.0

Dec 21, 2025

Alright

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Good pay, good discount, can be flexible. You also build relationships with the locals and regulars and they are why I mostly enjoy the role.

Cons

Often one on one on shift and there's a lot expected out of you. Online orders can be extremely busy and drivers will turn up huffing if you haven't got around to picking it yet because you're handling a queue of people. Shop lifters are an every day occurrence and the stock you have replenished that day will be gone because again, only two people on and it can get really busy. No room for progression unless you have all day availability every day. I have been asking for step up training for 7 months. I know that I can do the job, I am reliable and help out where i can. I would have been a long time server in the role but i am now looking for something else, Because I only have two days a week where I can be available all day, I'm being over looked constantly. The TL turnover is just as high as the CTMs.

Co-op Response

5mo

Thank you for sharing your feedback, and for the positive comments about pay, discount and the relationships you’ve built with customers. We appreciate your honesty about the pressures that can come with operating in a small team. We’re also sorry to hear about the safety and shoplifting issues you’ve encountered. Your wellbeing is our priority, and any concerns should be raised directly with your manager, your Ops Manager, or via our established safety reporting channels so we can take appropriate action. Regarding progression, we want development to feel accessible to everyone. Alongside conversations with your manager or Ops Manager, you can also access learning through the Development Hub and browse opportunities on our internal careers site to understand pathways that may align with your availability and goals. Thank you again for your contribution and for taking the time to share your experience.

Viewing 301 - 303 of 6,252 Reviews

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Reviews by job title

Very accommodating for full-time students that need part time jobs

Management dependent

Alright

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