Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 589 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 278 reviews)); "The people were great and kept you sane" ((in 268 reviews)); "Great team members and colleagues" ((in 261 reviews)); "Good Benefits for pensions and flexibility" ((in 163 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 281 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,259 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,259 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Nov 24, 2022

Co op

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Lots of good work perks

Cons

Don't believe there to be any

1.0

Nov 9, 2022

A really poor experience

Store assistant

Recommend

CEO approval

Business Outlook

Pros

Employee discounts were fairly good.

Cons

Management team had very little consideration for work/life balance of employees - I was always asked to do extra hours at incredibly short notice and there wasn't enough support to ensure we could finish our shifts on time. I was even once asked to work on a day that I had booked off! Was made to feel guilty for having time off or not being able to work at a matter of three hours notice. Little appreciation for hard work. Not expecting anything much but a thank you would never have gone a miss.

Co-op Response

3y

We're sorry to hear about your experience with Co-op. We do try hard to make sure our colleagues have the right balance between work and home-life. Rotas are published 3 weeks in advance taking into consideration colleagues availability. There may be occasions where colleagues aren't able to work due to sickness absence and colleagues might be asked to work additional hours. At Co-op we don't expect colleagues to come in to work when they've booked time off.

1.0

Nov 1, 2022

Bad

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

-Do you enjoy abuse? -Fancy being a target for robbers working one on one late at night? -Are you a 'go getter' that enjoys facing the public with minimal training? -Want to work in a 'fast paced environment' because there is not enough staff to cover a ridiculous work load? Then the Co-op is the job for you!

Cons

All of it, absolute shambolic.

Viewing 334 - 336 of 6,259 Reviews

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Customer Team Member

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