Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (702) , Customer Team Member (CTM) (656) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (75) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 587 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 289 reviews)); "The people were great and kept you sane" ((in 266 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 171 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 372 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 189 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 92 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,231 total reviews)

Kate Allum

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,231 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

May 19, 2026

Helpful staff, but frequent shoplifting issues persist

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

helpful staff who were patient and understanding to newcomers

Cons

frequent shoplifters and nothing been done to stop them

Co-op Response

1w

Thank you for taking the time to share your feedback and for your contribution during your time with us. It’s great to hear that you found the team helpful, patient and supportive, especially when getting started. We also appreciate your honesty around the challenges you experienced with shoplifting. We know how important this is, and through our Safer Colleagues, Safer Communities work, we’re continuing to focus on strengthening the support, tools and measures in place to help keep our colleagues safe.

5.0

May 19, 2026

Great team but limited hours available

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great staff team and store .

Cons

Would like more hours on regular basis

Co-op Response

1w

Thank you for your amazing 5 star rating and review. We're pleased to see that you're happy with your workplace and with your friendly colleagues. Please talk to your manager about opportunities to work more hours, it may be that there are hours available to work in other stores if you're willing to travel.

5.0

May 19, 2026

Friendly environment, but stressful customers

Sales

Recommend

CEO approval

Business Outlook

Pros

very friendly environment and yeah

Cons

stressful mean customers and yeah

Viewing 37 - 39 of 6,231 Reviews

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Ratings by demographic groups

Reviews by job title

Helpful staff, but frequent shoplifting issues persist

Great team but limited hours available

Friendly environment, but stressful customers

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