Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 603 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "The people were great and kept you sane" ((in 262 reviews)); "Great colleagues and a rewarding job" ((in 261 reviews)); "Good benefits and that’s about it" ((in 159 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 373 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "bullying and harassment by management" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,259 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,259 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

3.0

Oct 27, 2025

A

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Flexible working, easy non labour intensive

Cons

No attempt to reduce shoplifting and violence from customers

Co-op Response

7mo

It’s good to hear flexible working is working for you. Your comment about shoplifting and violence is serious and it’s exactly why we have our Safer Colleagues, Safer Communities approach. Everyone in store has a role to play in keeping each other safe, and we expect managers to support that fully. If you feel those measures aren't in place or not followed, that’s something we’d want raised internally. Talk to your manager about how you are feeling and make sure that any incidents are being reported in the right way.

3.0

Oct 27, 2025

co-op

Custormer assistant

Recommend

CEO approval

Business Outlook

Pros

discount from day 1, wage stream

Cons

had to do 3 peoples jobs at once, Sunday trading hours never apply

Co-op Response

7mo

Thanks for your review. It’s good to hear you appreciated the 30% colleague member discount and the Stream app to access your wages early. On Sunday trading, many of our stores in the Bognor Regis are small-format outlets, which means they’re legally allowed to open unrestricted on Sundays.

1.0

Oct 27, 2025

Horrible management

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Pay is fairly reasonable and hours aren't horrendous. Provides good retail experience.

Cons

Stores are incredibly understaffed and far too much is asked of CTM's between packing online orders, serving customers, stocking shelves and watching out for shoplifters. The response to the cyber attack has been woeful. Stores have been given far more stock than they can handle whilst hours keep being taken away. What I find particularly horrendous though is the horrendous culture in the job. Some managers spend entire shifts talking about the co-workers behind their back if they call in sick, choose not to do overtime or are determined to be "not good enough".

Co-op Response

8mo

Thank you for your review and feedback. We're sorry to hear of your experiences working in our food stores. We appreciate how challenging working in retail convenience can be, but we don't want any of our colleagues to feel overwhelmed so it's important that where you feel confident, you speak to your manager. The behaviours that you're describing are not what we expect from any of our store managers and we would appreciate it if you could share more information with us about this. You can find help and support using the Ask Bobbi feature on MyHR or alternatively, find contacts for the HR team at colleagues.coop.co.uk/contacts.

Viewing 403 - 405 of 6,259 Reviews

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