Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 603 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "The people were great and kept you sane" ((in 262 reviews)); "Great colleagues and a rewarding job" ((in 261 reviews)); "Good benefits and that’s about it" ((in 159 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 373 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "bullying and harassment by management" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,258 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,258 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,258 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

4.0

Oct 29, 2025

coop intro

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

very flexible, enjoyable workplace with benifits

Cons

it is very confusing and unstructured

Co-op Response

7mo

Thank you for your review and feedback. We're pleased to see that you enjoyed your time with us and appreciated the benefits like our 30% colleague member discount.

3.0

Oct 29, 2025

Opportunity to Progress

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Good loyal customer base, decent money for similar jobs, good staff discounts of 30% on top of member prices. Good HR resources online such as rotas 3 weeks in advance and employee info.. The internal progression system is sound but laboured.

Cons

Breaks are inconsistent, and team leaders are under a lot of pressure, especially when Uber and Just Eat orders are coming in as well. This pressure heads downwards to the CTM's. Work can be soul-destroying at times.

Co-op Response

7mo

Thanks for your review. It’s good to hear you value the customer relationships, your pay, and the colleague member discounts, at 30% it's industry leading. We're pleased to see that you can see opportunities for progression in practice, we're be interested to hear more on how you think this could be improved. You can share feedback with your colleague voice representative You can also raise any concerns you have with your manager around challenges with workload if you haven’t already.

3.0

Oct 27, 2025

A

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Flexible working, easy non labour intensive

Cons

No attempt to reduce shoplifting and violence from customers

Co-op Response

7mo

It’s good to hear flexible working is working for you. Your comment about shoplifting and violence is serious and it’s exactly why we have our Safer Colleagues, Safer Communities approach. Everyone in store has a role to play in keeping each other safe, and we expect managers to support that fully. If you feel those measures aren't in place or not followed, that’s something we’d want raised internally. Talk to your manager about how you are feeling and make sure that any incidents are being reported in the right way.

Viewing 400 - 402 of 6,258 Reviews

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A

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