Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 589 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 278 reviews)); "The people were great and kept you sane" ((in 268 reviews)); "Great team members and colleagues" ((in 261 reviews)); "Good Benefits for pensions and flexibility" ((in 163 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 281 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,258 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,258 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,258 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

5.0

Oct 29, 2025

Nice company

Store assistant

Recommend

CEO approval

Business Outlook

Pros

The store I worked at were flexible with my part time shifts.

Cons

Unable to work on tills if underage due to alcohol and cigarettes.

Co-op Response

7mo

Thank you for your review and feedback, and for your 5 star rating.

3.0

Oct 29, 2025

Not great

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

The staff discount was quite good

Cons

High turn over of staff, seemed to care more about KPI's than staff themselves, I phoned in sick following an injury I sustained at work the evening before and was told to come in and they would put me on a chair behind the kiosk, completely forgetting the fact that I would be on my feet more often than not getting cigarettes and lottery tickets. Hence Left

Co-op Response

7mo

Thank you for leaving a review. We're sorry to hear of your experience with us and we'd like to find out more about the circumstances you describe as this isn't typical of working in our stores. Please contact us using the former colleague contact form at colleagues.coop.co.uk/contacts.

2.0

Oct 29, 2025

Good

Personal assistant

Recommend

CEO approval

Business Outlook

Pros

Good employer good pay nice people

Cons

Development could be improved but overall good

Co-op Response

8mo

Thank you for your review, we're pleased to see that you're happy with your pay and with your colleagues. Please visit our Development Hub SharePoint for more information on courses available to you to support your development and discuss with your line manager at your next 1-2-1 on your development aspirations.

Viewing 397 - 399 of 6,258 Reviews

Jobs at Co-op

Customer Team Member

Vereinigtes Königreich

Vereinigtes Königreich

Co-op

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