Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (661) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 619 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 278 reviews)); "Great people and place to work" ((in 263 reviews)); "Colleagues are great and work hard" ((in 254 reviews)); "Good benefits and that’s about it" ((in 165 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 362 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 86 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,261 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,261 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Oct 8, 2025

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good hours and good pay

Cons

Short staffed poor management busy

Co-op Response

6mo

Thank you for your review, feedback and for your rating. We're pleased to see that you were happy with your hours and pay.

4.0

Oct 8, 2025

Decent

Customer service

Recommend

CEO approval

Business Outlook

Pros

Decent pay and decent colleagues

Cons

It can be quite stressful Crazy customers sometimes

Co-op Response

6mo

Thank you for your review and feedback. We're pleased that you were happy with your pay and with your colleagues. At Co-op our Customer Team Members have a purpose to make sure that our customers have a great shopping experience with us, even if that might mean dealing with challenging situations.

1.0

Oct 8, 2025

cuts costs by having less staff

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

there is not much. It is your usual retail job, with the usual discounts on items.

Cons

People are hired internally and refuse to work. We have to send away people actually job searching who are willing to work who would be much better hires. Always understaffed because management cut the hours given to the shop by half of what it used to be. The average management pay has also been reduced from previous years to cut costs

Co-op Response

8mo

Thanks for your review. The situation you’ve described doesn’t reflect how recruitment typically works at Co-op, we’re actively hiring in stores and welcome applications from people who want to contribute. We would prefer that you direct interested candidates to the careers site to sign up for job alerts if you do not have a vacancy, rather than send them away. We’re proud to support internal development, but all colleagues are expected to meet the standards of their role. If you’ve got concerns about how this is being managed locally, we’d encourage you to raise them with your store manager or your operations manager.

Viewing 448 - 450 of 6,261 Reviews

Jobs at Co-op

Customer Team Member

Vereinigtes Königreich

Co-op

Co-op reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good

Decent

cuts costs by having less staff

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