Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (661) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 619 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 278 reviews)); "Great people and place to work" ((in 263 reviews)); "Colleagues are great and work hard" ((in 254 reviews)); "Good benefits and that’s about it" ((in 165 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 362 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 86 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,261 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,261 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,261 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

3.0

Oct 8, 2025

its fine

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

nice stores, with clean air

Cons

Terrible shoplifting rates, barely any security

Co-op Response

6mo

Thank you for your review and for your feedback. Your comment about shoplifting is serious and it’s exactly why we have our Safer Colleagues, Safer Communities approach. Everyone in store has a role to play in keeping each other safe, and we expect managers to support that fully. If you feel those measures aren't in place or not followed, that’s something we’d want raised internally. Talk to your manager about how you are feeling and make sure that any incidents are being reported in the right way.

3.0

Oct 7, 2025

Alright

Retail assistant

Recommend

CEO approval

Business Outlook

Pros

Social setting, shifts never too busy.

Cons

Often felt disorganised, something was always broken etc.

Co-op Response

6mo

Thank you for your review. We're pleased that you enjoyed supporting your local community.

3.0

Oct 7, 2025

poor

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

always got hours good benefits

Cons

no ability to learn pressure for CTMs or TLs

Co-op Response

6mo

Thank you for your review. We're pleased that you were happy with your consistent hours and that you appreciated the full benefits package we offered. We're sorry that you felt that there were no opportunities to learn. Did you raise this with your manager at all while you were with us? There are a number of routes to experience learning and growth at Co-op, both on the shop-floor from a practical point of view, and through various groups and channels on the Co-op Colleague Hub where you could find information on all the development opportunities available.

Viewing 451 - 453 of 6,261 Reviews

Jobs at Co-op

Customer Team Member

Vereinigtes Königreich

Co-op

Co-op reviews

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