Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (662) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 588 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 279 reviews)); "The people were great and kept you sane" ((in 273 reviews)); "Great team manager and colleagues" ((in 260 reviews)); "Good benefits and that’s about it" ((in 167 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 371 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 194 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,263 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Gender

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Co-op has an employee rating of 3.7 out of 5 stars, based on 6,263 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

1.0

Nov 26, 2018

One of the worst places I’ve worked

Store assistant

Recommend

CEO approval

Business Outlook

Pros

The only pros to this job are that there is always over time IF you want it.

Cons

You never get a full break (if you even get one at all) due to not having enough staff on when the shop is it’s busiest times. Yet the manager and supervisors take as many breaks as they want when they want. The last shifts (11pm finish’s) do not get shared out like you are told they would. Eg. Always the young people with young children at home that have to do all the late shifts! The manager never works past 3pm and has NEVER done a late shift even though she doesn’t have children to get home to and there are a few other stafff member that NEVER do 11pm finishes! Management and supervisors are always being tofaced and calling other members of staff! Eg the manager has been caught off a member of staff calling another Staff member a cu*t to one of the supervisors. You more or less get treated like rubbish unless you are a supervisor or close with the manager! Not a nice place to work but when you need to provide for your family you can’t leave 💁🏽‍♀️ Also weekends don’t really get shared out like they are supposed to same at the late shifts

Co-op Response

7y

Thank you for your review. I am sorry to hear that you are not enjoying your time with us. Please note that you are able to speak with your Area Manager about any issues you may be encountering. Alternatively, you can also speak with your HR department via hrservices@coop.co.uk or by calling 0330 606 1001. ^Sam

1.0

Oct 4, 2018

Inconsistent, Incompetent, Verging on Ridiculous

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, Holidays (when they are approved)

Cons

Hardly any staff. And some of the staff that are there don’t care, just come in when they want. Shop is always messy, no pride in anything. . Rotas never done on time. Manager dumped on from a great height. No wonder we are in the bottom 5 in the country.

Co-op Response

7y

Hi, thank you for your review. Sorry to hear you're not enjoying your experience. I would encourage you to speak with your Manager or Area Manager about your concerns so that improvements can be made. If you need any additional support do contact our Employee Assistance Programme on 0800 069 8854. ^Sam

2.0

Sep 25, 2018

Team leader

Recommend

CEO approval

Business Outlook

Pros

Was a job after I finished school.

Cons

No recognition , treated like a number and expected to do other peoples work whilst they were smoking constantly. Would change your hours and not give you any sort of notice.

Co-op Response

7y

Thank you for your review. We are sorry to hear that you did not enjoy some of your time with us. You are always able to speak with your manager, or area manager, about any concerns you may have. All the best with your future career. ^Sam.

Viewing 457 - 459 of 6,263 Reviews

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One of the worst places I’ve worked

Inconsistent, Incompetent, Verging on Ridiculous

Team leader

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