Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (662) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 602 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 281 reviews)); "Great team manager and colleagues" ((in 261 reviews)); "Great people and place to work" ((in 255 reviews)); "good benefits and build relationships" ((in 170 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 365 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 291 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 194 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,263 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,263 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

2.0

Sep 22, 2025

Pros and cons

Legal services advisor

Recommend

CEO approval

Business Outlook

Pros

Good education provided about wills and probate - I learned a lot of useful information

Cons

I was disappointed to find culture was surprisingly unsupportive

Co-op Response

9mo

Thank you for your review and feedback. We're sorry to hear of your eperience and hope that you spoke to someone at the time you were with us. If you feel that there is something we need to know that you haven't shared with us, please use the former colleague contact form at colleagues.coop.co.uk/contacts

4.0

Sep 22, 2025

Okay for part time

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Ok for students and part time

Cons

Bad management and stressful shifts

Co-op Response

9mo

Thank you for submitting a review. We're sorry to hear of your experience and we hope that you discussed your concerns with your manager while you were with us.

3.0

Sep 22, 2025

Co - op Review

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Supportive team, structured training, clear expectations, great staff discount, and opportunities to build customer service skills

Cons

Fast-paced environment with high pressure, shift patterns can change often, long hours on your feet, communication can be inconsistent, and peak seasons are very demanding.

Co-op Response

9mo

Thank you so much for your balanced feedback and rating. We're pleased that you enjoyed working with your team and the support you had with your training, role expectations and experience with us. Our 30% colleague member discount is industry leading.

Viewing 496 - 498 of 6,263 Reviews

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Okay for part time

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