Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 603 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "The people were great and kept you sane" ((in 262 reviews)); "Great colleagues and a rewarding job" ((in 261 reviews)); "Good benefits and that’s about it" ((in 159 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 373 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "bullying and harassment by management" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,259 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,259 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Oct 12, 2016

Don't work for Co op

Consultant

Recommend

CEO approval

Business Outlook

Pros

You get an out of date mobile to use, which has a long battery life.

Cons

Worst Insurance company I have worked for. Low pay & benefits. Poor IT. So far behind it's competitors. Not sure where they are going, although Co op think they do.

Co-op Response

9y

Hi, sorry to hear you feel like we don't have a direction. We're currently overhauling and investing a lot in our IT systems in Insurance and will have a new operating model very soon. We're also heavily investing in our colleagues. All 60,000 colleagues across the business are taking part in Back to Being Co-op workshops which helps highlight the Co-op difference and our direction for the future. ^Catherine

5.0

Oct 10, 2016

customer service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good employees good management lovely environment

Cons

Pay not as good compare to other supermarket break no recognition

Co-op Response

9y

Thanks very much for your feedback. We've listened to our colleagues during Talkback regarding their pay and 74% of our store management teams will be getting an increases of 3% or more. If you'd like to chat to us further about how this could effect you this please PM us on Colleague Facebook. Here's the link; www.facebook.com/Coopukcolleagues. Thanks ^Sophie

5.0

Oct 5, 2016

Great place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexi working, bonus, friendly colleagues, good structure and environment

Cons

Salary is a little lower than average

Co-op Response

9y

Thanks for your feedback. It's great to hear you enjoyed your time while at the Co-op. ^Catherine

Viewing 6019 - 6021 of 6,259 Reviews

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Customer Team Member

Vereinigtes Königreich

Vereinigtes Königreich

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Don't work for Co op

customer service

Great place to work!

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