Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 589 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 278 reviews)); "The people were great and kept you sane" ((in 268 reviews)); "Great team members and colleagues" ((in 261 reviews)); "Good Benefits for pensions and flexibility" ((in 163 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 281 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,258 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,258 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,258 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

1.0

Sep 6, 2016

Lack of care

Ctm

Recommend

CEO approval

Business Outlook

Pros

Well lots of hours if you have no other things to do.

Cons

-Poor toxic work environment -Us vs them mentality in terms of managers and team leaders -Put on shifts without asked if your available -Overtime hours with no overtime pay -Overworked -Sack culture -Lack of training -No bedding in period -You will work over your maximum hours -Ask for a holiday for important family event months before and not get it.

3.0

Aug 29, 2016

Customer Team Memeber (CTM)

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Meet new people every shift.

Cons

not enough opportunities to move up the career ladder with the company. Opportunities given to older members of staff.

Co-op Response

9y

Hi there, Sorry to hear you didn't feel supported enough for progression. Was there a particular area you wanted to progress into? Thanks ^Sophie

2.0

Aug 24, 2016

Coop and over

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

High pay rate compared to competitors. High amount of overtime work with 150% pay rate. 32+ holiday days. Some membership benefits.

Cons

No opportunities whatsoever. Team leaders consider themselves masters of life and death abusing their position to controll employees by threats, suspension in employee rights and sacking. Annual premium cut out for low grade employees due to poor company situation. After years company bounced back on its feet while annual premium is still locked out for operatives. Obligatory overtime work up to 4 times a year. Boxing day is the one and only bank holiday off work.

Viewing 6031 - 6033 of 6,258 Reviews

Jobs at Co-op

Customer Team Member

Vereinigtes Königreich

Vereinigtes Königreich

Co-op

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Lack of care

Customer Team Memeber (CTM)

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