Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (660) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 589 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 278 reviews)); "The people were great and kept you sane" ((in 268 reviews)); "Great team members and colleagues" ((in 261 reviews)); "Good Benefits for pensions and flexibility" ((in 163 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 281 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,257 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Aug 2, 2016

ok

Team manager

Recommend

CEO approval

Business Outlook

Pros

meet some good people, some good benefits like discount with insurance and funeral care. Customers.

Cons

hours, the expectation to work for free and expected to cancel personal plans if shop cover needed. Seems those who work hard tend to get ignored in terms of progression.

Co-op Response

9y

Hi there, We definitely don't want any of our colleagues to feel ignored. Did you speak to your line manager about your concerns? Thanks ^Sophie

2.0

Jul 28, 2016

It's all about the Customer......Certainly not the staff

Duty manager

Recommend

CEO approval

Business Outlook

Pros

If one's face fits one can get promotion

Cons

If your face doesn't fit or you have an opinion or idea, you get to do more work

2.0

Jul 22, 2016

Terrible although good progression options

Team leader/supervisor

Recommend

CEO approval

Business Outlook

Pros

-good progression if you fit the trousers (promotion withing the first 6 months to team leader) -discount -some of the staff -if you have the right team working then can be an easy shift

Cons

- management are not approachable if you have an issue - bullying from higher management to make you do things they want like come in and cover shifts - long hours with low pay and no thanks for it - on nights can stay as much as 1 and half hours over with no extra pay - hire anyone and not people who will do a good job - no support from management when struggling - get moaned at if something isn't right but no praise for when you do well

Viewing 6040 - 6042 of 6,257 Reviews

Jobs at Co-op

Customer Team Member

Vereinigtes Königreich

Vereinigtes Königreich

Co-op

Co-op reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

ok

It's all about the Customer......Certainly not the staff

Terrible although good progression options

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