Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 599 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "The people were great and kept you sane" ((in 260 reviews)); "Great colleagues and a rewarding job" ((in 257 reviews)); "Good benefits and that’s about it" ((in 165 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 371 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 95 reviews)); "Breaks were short and infrequent" ((in 54 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,251 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,251 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

5.0

Oct 12, 2015

CTM

Customer contact team member

Recommend

CEO approval

Business Outlook

Pros

Our whole team is great to work with from Manager right down to us CTM's. The interaction with the biggest majority of customers is great as well. I started there 5 and half year ago as a stop gap when made redundant from previous job and love it.

Cons

the abuse from some customers, mainly teenagers because they get asked for ID can be a bit daunting at times. The down attitude some people have because the dividend is not getting paid out.

4.0

Oct 12, 2015

Ok

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good ethics when observed and room for improvement

Cons

In comparison to other food retailers double the work half the pay

5.0

Oct 12, 2015

Team member

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Team members are so lovely and welcoming and were so good at training me and making me feel valued.

Cons

How some staff members who have been there for a while take advantage of new staff i.e.; i was left with all the unwanted duties for example a staff member was only meant to stay on till for 3 hours but nobody liked till so I was on till for 8 hours straight while they all laughed and chatted in the back.

Viewing 6115 - 6117 of 6,251 Reviews

Jobs at Co-op

Customer Team Member

Leavesden Green, England

Wolverhampton, England

Portsmouth, South East England, England

Co-op

Co-op reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

CTM

Ok

Team member

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