Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (705) , Customer Team Member (CTM) (657) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 605 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 283 reviews)); "Great people and place to work" ((in 260 reviews)); "Great team manager and colleagues" ((in 254 reviews)); "good benefits and school prgrams" ((in 162 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 367 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 190 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 93 reviews)); "Breaks were short and infrequent" ((in 51 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,242 total reviews)

Kate Allum

73% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

1.0

Jul 19, 2021

Too many chiefs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some good people and shopping offers

Cons

Poor tech, too many managers trying to keep their job.

1.0

Jun 30, 2021

Liars and bullies

Warehouse operative

Recommend

CEO approval

Business Outlook

Pros

Close to home within walking distance

Cons

Rules only apply to certain people at certain tumes. Lies will get you everywhere in this company. Unless you're in the clique you will soon be forced out, suprised I've lasted 5 years.

Co-op Response

4y

Thanks for sharing your concerns. We're really sorry to hear you are unhappy. If you feel that you or any of your colleagues are being bullied, you should raise this urgently with our HR team. You can contact HR services on 0330 606 1001, or at hrservices@coop.co.uk.

2.0

Jun 20, 2021

Used to be great

Team leader

Recommend

CEO approval

Business Outlook

Pros

A couple years back I could have listed lots of pros but as of today I think all I can say is the pay is very good for shop work, the basic wage is £9.50 an hour which is one of the better paying retail jobs

Cons

Removal of Team managers (assistant managers) as this stunts colleage progression, constant lack of hours despite the store performing well, constant issues with the work load completed even if you are understaffed you are expected to finish the same amount of work as you would normally do with a full team, in our store all management struggle to find time for a break which usually results in not getting one (maybe a quick sandwich for 2-3mins out of the hour we are legally allowed), only being allowed to take 30min break for an 8 hour shift despite legally being allowed an hour. The list goes on sadly, I used to love working for coop and have been working with them for a long time now but me and all of my colleagues are unhappy most of the time now

Viewing 115 - 117 of 6,242 Reviews

Jobs at Co-op

Customer Team Member

Wallington, South East England, England

Leavesden Green, England

Vereinigtes Königreich

Co-op

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Too many chiefs

Liars and bullies

Used to be great

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