Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (657) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 602 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 279 reviews)); "Great team members and colleagues" ((in 259 reviews)); "The people were great and kept you sane" ((in 253 reviews)); "Good Benefits for pensions and flexibility" ((in 175 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 366 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 190 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 98 reviews)); "Breaks were short and infrequent" ((in 54 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,243 total reviews)

Kate Allum

73% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,243 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Oct 6, 2016

Customer Team Member

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Managers were friendly, pay was standardised regardless of age at Living Wage minimum

Cons

Very unlikely to be flexible around your stated contracted hours, even if part time

Co-op Response

9y

Thanks for your review. I'm sorry to hear that while at the Co-op your manager was unable to offer flexibility with your hours. I hope that you raised this with them while there. ^Catherine

1.0

Sep 2, 2016

No longer a true co-op

Regional manager

Recommend

CEO approval

Business Outlook

Pros

Was an ethical organisation with real member control and democracy. Member and community engagement was at forefront of organisation running excellent ethical campaigns that members cared about.

Cons

Co-op has lost its ways in terms of member ownership and governance, no longer a true co-op. People who had long service there and made redundant were never thanked for their devotion to their roles and the society.

Co-op Response

9y

Hi there, Have you not seen our new Membership scheme? We're definitely trying to put our members at the heart of our businesses and apologise if you haven't witnessed this in your area. ^Sophie

2.0

Aug 5, 2016

Hard work for average pay

Team leader/supervisor

Recommend

CEO approval

Business Outlook

Pros

Flexible hours so good for students and working mums. 10% staff discount.

Cons

Never enough staff, unrealistic targets, managers often clueless and uncaring. No overtime rate or bonuses for normal staff just upper management Expected to give good customer service while also giving good availability which is often difficult due to lack of staff. Stupid amounts of time spent on gap scans which the stores are marked on. Would not recommend unfortunately as it used to be a good company to work for.

Co-op Response

9y

Hi there, Were you able to discuss your concerns with your line manager? ^Sophie

Viewing 148 - 150 of 6,243 Reviews

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Leavesden Green, England

Co-op

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Ratings by demographic groups

Reviews by job title

Customer Team Member

No longer a true co-op

Hard work for average pay

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