Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (657) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 590 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 284 reviews)); "The people were great and kept you sane" ((in 268 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 170 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 364 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 291 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 187 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 88 reviews)); "Breaks were short and infrequent" ((in 54 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,247 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Jul 13, 2025

Diabolical

Team leader

Recommend

CEO approval

Business Outlook

Pros

My time with co-op was so bad that I don’t even remember any pros. They’ve been forced from my memory by all the cons.

Cons

Terrible training for the job. Zero team spirit. Everyone is out for themselves. It was awful.

Co-op Response

9mo

We're sorry that you feel this way. Thank you for taking the time to share your feelings.

1.0

Jul 9, 2025

Don't bother

Team leader

Recommend

CEO approval

Business Outlook

Pros

Some staff are diamonds. Not much else is a con oh wait we get Christmas day off to, and I quote "relax and enjoy Christmas with family" ohhh thanks a whole day off..... Wait I have to take holidays to have that off every though we are closed?

Cons

Expected to carry the team. Not all team leader work the same but if their face fits nothing will be said on their poor performances. If your in with the manager then you're ok. Managers are usually mates of the area manage, and most can't do their jobs very well (phoning team leaders in other stores to ask how to do tasks is diabolical). Extras pay isn't worth the extra stress and work load. They take away hours and expect the same work to get done. WhatsApp like an alarm that doesn't stop morning noon and night. Policy's that favour shop lifters and trouble makers rather than ones that protect the staff. Constantly dealing with shop lifters but no backing from coop, no security and we have to watch and left them leave and don't challenge them. Some customers can be so obnoxious and you have to just do your best to still assist them without loosing your cool while they talk down to you even when they are wrong. If you need a job then it may be ok short term but my advice is work somewhere else, the extra cash from CTM to TL isn't worth it imo, you'll essentially be doing the team manager's job for team leader money (I know as the team manager job was dropped 3 plus years ago).

Co-op Response

9mo

Thanks for sharing your reflections after more than a decade with us. We appreciate the contribution you made as a Team Leader and the commitment that comes with such long service. We’re sorry to hear that your experience left you feeling unsupported. We know that leadership consistency and fair workload distribution are essential, and we continue to invest in development and clearer expectations for managers and team leaders. We hope that you spoke up about your concerns at the time. On policy enforcement, we understand how difficult it can be to manage repeat shoplifting and disruptive behaviour. Our policies are designed to protect colleagues, but we know they don’t always feel that way in practice. We continue to invest in technology and resources to support stores, including security measures and escalation routes to make sure colleagues feel safe and supported. Thanks again for your feedback. We hope you’ve found a role that feels more rewarding, and we wish you all the best for the future.

3.0

Jun 16, 2025

I dislike the co-op

Retail sales assistant

Recommend

CEO approval

Business Outlook

Pros

It’s okay if you like to talk to people for an entire shift

Cons

The customers. They are absolutely awful

Co-op Response

1y

We are concerned about the comments you've made regarding your customers and to see them listed as one of the negative aspects of the Customer Team Member role doesn't align with our commitments to providing great service within our communities. We recommend that you talk to your manager about the best way to manage any frustrations you're having in your role.

Viewing 202 - 204 of 6,247 Reviews

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Diabolical

Don't bother

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