Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (657) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 590 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 284 reviews)); "The people were great and kept you sane" ((in 268 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 170 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 364 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 291 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 187 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 88 reviews)); "Breaks were short and infrequent" ((in 54 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,245 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Jun 13, 2025

a nice team, but not so nice manager

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

- a nice team environment -reasonably flexible hours

Cons

- The manager was horrible to everyone, I once heard him shout *f*team member name* loudly and angrily over a simple mistake.

Co-op Response

1y

We're very sorry to learn about your experience with your manager. We take comments like this very seriously and would appreciate if you could share more details with us about this incident. Please visit, colleagues.coop.co.uk/contacts and complete the former colleague contact form so that we can look into this.

1.0

May 22, 2025

Slave

Team leader

Recommend

CEO approval

Business Outlook

Pros

Dead end job stacking shelves

Cons

Nobody cares about you, all they care is what you do for them.

Co-op Response

1y

We're genuinely sorry to hear that you felt this way and hope that you shared your concerns with your manager. Being a Customer Team Leader is a valued and integral part of our operations. Many of our current managers and senior colleagues began in similar roles, and we view it as a strong foundation for career development within the organisation. That said, we understand that everyone’s experience is unique, and we’re always looking for ways to improve how we support and engage our team. Thank you for leaving a review and we hope that you've found a role that you enjoy.

2.0

May 20, 2025

Poor leadership and bullying

Lsa ( learning support assistant)

Recommend

CEO approval

Business Outlook

Pros

A few lovely staff working there

Cons

Leadership is poor and they have favouritism and bully staff

Co-op Response

1y

We're sorry that you feel this way. Co-op has a zero tolerance approach to any form of bullying, harassment, or discrimination. If you believe that there is something we should know, please get in touch using the former colleague contact form at colleagues.coop.co.uk/contacts

Viewing 205 - 207 of 6,245 Reviews

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Reviews by job title

a nice team, but not so nice manager

Slave

Poor leadership and bullying

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