Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 590 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 284 reviews)); "The people were great and kept you sane" ((in 268 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 170 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 364 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 291 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 187 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 88 reviews)); "Breaks were short and infrequent" ((in 54 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,252 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,252 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Mar 21, 2025

Hours are Unpredictable

Hgv driverclass1

Recommend

CEO approval

Business Outlook

Pros

Good salary, easy(ish) job. When you get to know your way around the stores, things become easier.

Cons

Unpredictable work pattern. Told to assume every day will be a 12.45 and then told my hours on the day of my shift. Not sure that it's legal. They want to change the contract so that you will be planned on a minimum of 10.45 each day. If you work those hours it breaks your working time regulations. They get around that by sending you home early from runs throughout the week. You will go home up to 3 hours early but usually about an hour early some days if you're lucky, depends on how quickly you get your job done. Unpredictable because you never know if you'll be home in time to see your family or if you will be out all evening.

Co-op Response

1y

Thank you for your review and feedback. We understand your frustration and confusion. We’ve asked for clarity around your concerns, and we’ve been advised that negotiations on changes to contracts are still underway. Co-op will continue to remain compliant with the Working Time Directive. The confusion may arise from the discussion between your contracted hours versus your shift availability. We recommend that you speak with your union representative and your Transport Manager at West Thurrock for further information on what these proposals mean for you.

1.0

Mar 20, 2025

Appalling

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None - awful experience - unsupportive and uncaring

Cons

Awful experience - unsupportive and uncaring. Would not wish this on my worst enemy.

Co-op Response

1y

We're sorry that you feel this way. Co-op has successfully campaigned to change the law in making violent crime against retail workers a stand alone offence. We know that more needs to be done and continue to invest in resources and technology to keep our colleagues and customers safe. If there is a specific incident or concern that you would like us to look into then please contact us using the former colleague contact form at colleagues.coop.co.uk/contacts

3.0

Mar 18, 2025

Its fine

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good pay and team members are great.

Cons

Never enough time to complete tasks, always leave a shift feeling awful.

Co-op Response

1y

Thank you for leaving a review and for your feedback. We're glad to see that you're happy with your pay and that you're working alongside great colleagues. Please speak to your manager about how you're feeling and to explore ways to support you with your workload.

Viewing 229 - 231 of 6,252 Reviews

Jobs at Co-op

Leavesden Green, England

Co-op

Co-op reviews

Ratings by category

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Reviews by job title

Hours are Unpredictable

Appalling

Its fine

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