Concentrix reviews

3.9

76% would recommend to a friend

(44,680 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

45K reviews
3.0
Oct 2, 2024

Working at Concentrix

Recommend
CEO approval
Business Outlook

Pros

- Type of contract - brings security and stability; - Nice work to perform, since it's not mechanical or hard; - Salary; - Colleagues that make a good work environment.

Cons

- Reporting culture, which creates a bad work environment; - Improper and unfair promotions; - Controlling environment, taking flexibility away from the employees; - Lack of recognition of good agents, creating conditions where the same standard has to be met by every employee, which also results in lack of engagement from the worker side; - Lack of flexibility from the perspective of where the job can be performed, obliging workers to come into the office and not allowing work from home or a hybrid model; - Office location is not very accessible; - No future work outlook, unstable working condition.

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Concentrix Response
1y
We're open to constructive feedback, even if it stings a little because we’re always on the lookout for ways to improve. Reviews like this give us a window into what’s working and what isn’t. We are very grateful that you have chosen to be part of the Concentrix team and we appreciate the impact you make, which includes sharing your thoughts here on Glassdoor. Thank you!
1.0
Sep 25, 2024
Recommend
CEO approval
Business Outlook

Pros

good pay and training Reasonable Leniencies

Cons

No matter how good you are in your craft or giving them the stats they needed to please the client or even your skills, prowess and dedication, they will always see you as an expendable, cannon fodder once they saw something not align in the company's rules.. their rules are okay but there are some things they dont consider no matter the situation. they have no "COMPASSION" PC's are terribly awful, A lot of broken PCs and phones to work with, ended up with low productivity. IT people are too slow to respond.. as a tech guy I can do something about it, as a quick band-aid solution but it wont serve us in a long run.. The company's system is out of date, the system is the same as the time way back in the late 2000s, they are just good at recruiting or worse compulsorily conscription. unlike in the other companies that they have people first and great place to work, and its evident that a lot of people stay.. In this company.. you see people come and goes, they care about attritions and more work load they dont want you to make hard things easy to be productive and efficient. They do have townhalls, but everyone is afraid to speak up even if they are open for forums of questions and answers as they will take the heat and unwanted attention... Some good people who are best at the craft are being transferred in different accounts which they are not good at or job mismatch. Their mental wellness program is just for show, they wont believe you if you give them documents.

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Concentrix Response
1y
Thank you for taking the time to share your thoughts on what we're doing well and what we can do to improve. Reviews like this give us insight into what game-changers really need from us. Before we go, we'd like to say thank you for your time on the team! It means so much to us.
4.0
Sep 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Diverse Opportunities: Concentrix offers a variety of roles across different industries, allowing for career growth and exploration. Flexible Scheduling: Many positions provide flexible hours, which can be beneficial for work-life balance. Training and Development: The company often invests in employee training, providing opportunities to learn new skills and advance within the organization. Remote Work Options: Some roles allow for remote work, which can enhance convenience and reduce commuting time. Supportive Environment: Employees often report a friendly and supportive workplace culture, with a focus on teamwork. Competitive Pay and Benefits: Concentrix typically offers competitive wages and benefits, including health insurance and retirement plans.

Cons

High Turnover Rates: The company can experience high employee turnover, which might indicate issues with job satisfaction or workload. Stressful Environment: Some positions, particularly those in customer service, can be high-pressure and stressful due to demanding performance metrics. Limited Career Advancement: In some cases, advancement opportunities may be limited, especially in certain locations or roles. Inconsistent Management: Employee experiences with management can vary widely, which may affect job satisfaction and support. Rigid Performance Metrics: Many roles are subject to strict performance metrics, which can create a challenging work environment. Potential for Repetitive Tasks: Some positions may involve repetitive work, which can lead to boredom or dissatisfaction over time.

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Concentrix Response
1y
We hear you and appreciate this review. We see you didn’t feel you were fully supported during your time here and it looks like we missed the chance to fix this while you were with us. But we do have a few things in place—like the iRise Mentorship program, individual learning paths and career development opportunities, and multiple wellness options for both our on-site and work at home teams—to lend a helping hand to game changers with concerns just like yours. That should make problems like these, much less of a problem. Thanks again for your feedback—it’s how we get better!
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