Is Concentrix a good company to work for as a Call Center Agent/Technical Assistant?

Call Center Agent/Technical Assistant professionals working at Concentrix have rated their employer with 3.4 out of 5 stars in 372 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Call Center Agent/Technical Assistant Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Call Center Agent/Technical Assistant interview questions at Concentrix .

Does Concentrix pay Call Center Agent/Technical Assistant employees well?

Call Center Agent/Technical Assistant professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 372 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Call Center Agent/Technical Assistant salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1842) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (644) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (432) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1254 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1143 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1106 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 906 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 846 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2962 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2071 reviews)); "Very demanding and low very low pay" ((in 1232 reviews)); "Extended working hours" ((in 332 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 328 reviews))

Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(372 total reviews)

Chris Caldwell

67% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (372 reviews)

Ratings by demographic groups

Race / Ethnicity

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Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 372 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

372 reviews

3.0

Oct 17, 2019

it was ok

Call center agent

Recommend

CEO approval

Business Outlook

Pros

it was ok i guess

Cons

i guess i liked it

3.0

Oct 16, 2019

Working Here

Call center representative

Recommend

CEO approval

Business Outlook

Pros

The people you work with are friendly for the most part and the site tries to make things fun. The pay is above minimum wage in my area which was nice.

Cons

Very inconsistent with rule implementation and shady business. Lots of favoritism especially at the higher up levels. This job is stressful and even when you are outside of it you just can't shake the negativity you take from the callers.

3.0

Oct 14, 2019

Alright

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Everyone is there for each other

Cons

Documented discussion for ANYTHING

Concentrix Response

6y

Thank you for the review, we appreciate your feedback. Please feel free to reach out to your People Solutions and Operations teams if you'd like to discuss scheduling further to ensure there is a work life balance suitable for you and your ongoing career.

Viewing 349 - 351 of 372 Reviews

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Concentrix Call Center Agent/Technical Assistant reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

it was ok

Working Here

Alright

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