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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,686 total reviews)
      avatar

      Chris Caldwell

      87% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,686 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      1.0
      Apr 10, 2023

      I was ghosted on my first day of onboarding!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was not working long enough to know.

      Cons

      I was hired and completed all required documents and tasks. I even had to buy 2 monitors and a new computer just to start this role for them to ghost me without any communication. No returned emails and no numbers to contact via phone. The first day of work came and went without any received communications regarding anything. A waste of time, effort, and MONEY that I do not have! Beyond disappointed, I wish I could give ZERO stars

      avatar
      Concentrix Response
      3y
      We're so sorry you did not have a great experience with us. We don't condone this behavior and we want to get to the bottom of it. Although you've mentioned you're no longer with the company, at the top of your review it states that you're a current staff member. If you're still on the team we strongly encourage you to bring this to the attention People Solutions team by emailing staff.online.feedback@concentrix.com. If not, we'll go ahead and escalate this review and make sure this is taken care of. Thank you for writing us this review.
      2.0
      Mar 15, 2023

      Low Pay For Level of work required

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice staff members, optional 4 day week. Reasonable training.

      Cons

      Low pay for a public service contract role. Trained to high APS level and paid half of what you would make being employed direct for the relevant agency. Do yourself a favour and try to be a direct hire rather than going through here. Staff turnover very high due to this, Inexperienced supervisors in positions they should not be. A lot of people that worked on this contract were burnt out and stressed for little renumeration. Lack of support when you first go live, some team leaders totally checked out.

      1.0
      Feb 2, 2023

      Bad training program

      Wfh customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH/OT Available and nice coworkers

      Cons

      No one is trained, the trainers are afraid to take example calls, customers are far more frustrated than you are taught to expect, and they expect you to have a lot more power than you do (you can essentially only read helpful articles to people and draw orange boxes on their screen).

      avatar
      Concentrix Response
      3y
      Thank you for this thoughtful review, as well as for leaving your honest feedback regarding the training you have received. We are focused on ensuring our staff members are happy and satisfied here at Concentrix. To that end, can you please reach out to us at staff.online.feedback@concentrix.com as soon as possible? We'd like to do whatever we can to address your concerns and hear your ideas.
      Viewing 379 - 381 of 44,686 Reviews
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      Glassdoor has 57,414 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.