Concentrix reviews

Lets assume you are a decent employee: You will pick up the slack from people who: don't show up on the weekends and take forever to get fired, show up high, don't learn their job after 3-6 weeks of being babied and will frequently leave you messes to clean up. They arbitrarily introduce steps that make the whole process of documenting a call redundant on several levels and then tighten your metrics till they can write you up so - you could average 18 minutes a call one month and earn incentive pay (which they WONT process timely if at all) and then get written up for that call time the next month. They don't give consistent training to team leads and frequently your direct supervisor won't know the answer to a question. I could go on but I washed my hands of em.

If ever a single consideration was made regarding the actual human side of the workforce, one would never be able to guess. In the first four months of the year, the attendance policy alone was changed 7 times. Processes, policies, and expectations changed so frequently, drastically, and without warning, that there were many days I walked in no longer fully aware of my job duties. Middle management was often so disjointed that doing what one team lead told you to do could get you written up by another. Constantly working with the Sword of Damocles dangling over your job security leaves everyone stressed, tense, and scared for virtually no reason aside from incompetent human resources management and nonexistent internal communicational skills. By the time I left the company, my department had absorbed the additional duties of two others without any supplemental training or payment for enhanced job descriptions. I was literally told to "figure it out" several times because team leads had no clue what was going on either and didn't care enough to bother helping. The entire structure of their HR process is designed for the worst agents to work the system and get by, the good agents to get fired for menialities, and the great agents to quit out of lack of appreciation or recognition.