Concentrix reviews

3.9

76% would recommend to a friend

(44,713 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,713 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

45K reviews
2.0
Feb 10, 2015
Recommend
CEO approval
Business Outlook

Pros

pros... you work from home... friendly training though you didn't get trained for what you actually do on the phone ...then they tell you why don't you know stuff that we emailed you to learn it is ridiculous

Cons

As nice as management is ... they are like used car salesmen trying to sell you a lemon they don't care about customer service they only care about the feedback from the customers because they probably get bonuses from the company if the feedback is good they don't care how competent you are anyways...if I were a company looking to do business with them I wouldn't

2.0
Feb 4, 2015

Don't expect to get paid correctly or on time.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Better than unemployment, possibly a good starter company for an agent if they have never worked in call center environment with policies and processes already established.

Cons

Payroll, no system in place for recording actual time worked. Depends on a manager approving and submitting your hours hoping it actually happens and your paid on the actual paydate and correctly for the hours you worked. My experience was I was input into the system incorrectly, salary vs hourly, so when it came to my last pay check it was delayed for 5 days causing me to lose my apartment. The entire time I worked there I had no idea who was aactually submitting my time for my pay and no one in my department s management, HR, or project managers could tell me either. Of course it took me over two weeks to find someone that could tell me my employee ID number needed for a system needed to do my job correctly so I was not surprised by No one knowing who was handling my payroll. I reported to my manager on the payday following Christmas that I didn't receive my holiday pay for working Christmas day, I'm waiting for that check to possibly be sent out this week maybe. A coworker who has also resigned (due to lack of training, established processes, and leadership in the role) is still waiting for the first paycheck that should have been received almost three weeks ago along with last paycheck from last Friday. HR informed that the check was cut from payroll for the 78 hours worked before quitting and could be picked up next day, its still not been received by my former coworker or the AZ office and guess what... no one knows anything to be able to explain the issue for the delay. The people were wonderful I loved working with them. I can't blame them for the lack of processes, knowledge, or training when the senior manager over the project had only 3 weeks seniority over me and was still teaching himself his own job.

3.0
Feb 2, 2015

Not bad.

Recommend
CEO approval
Business Outlook

Pros

Hours are cool. Overtime is plentiful but not mandatory. The people are cool.

Cons

Management is not very communicative. Pay is meh. Won't work with a schedule.

Viewing 44545 - 44547 of 44,713 Reviews

Glassdoor has 57,429 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.