Is Concentrix a good company to work for as a Call Center Agent/Technical Assistant?

Call Center Agent/Technical Assistant professionals working at Concentrix have rated their employer with 3.4 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Call Center Agent/Technical Assistant Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Call Center Agent/Technical Assistant interview questions at Concentrix .

Does Concentrix pay Call Center Agent/Technical Assistant employees well?

Call Center Agent/Technical Assistant professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 371 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Call Center Agent/Technical Assistant salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1841) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1257 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1141 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1127 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 885 reviews)); "Good and very good environment" ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2961 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2063 reviews)); "The pay is low and not enough for inflation" ((in 1231 reviews)); "Bad Managers that I report to" ((in 519 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 327 reviews))

Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)

Chris Caldwell

67% approve of CEO

45% positive business outlook

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Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews

2.0

Dec 17, 2024

Ok for experience not long term

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Customer service experience. Some managers were helpful. Coworkers mostly very kind and willing to help if you’re new.

Cons

Low pay, rude customers shouting at you all day. Floor walkers very unhelpful and some managers are on a power trip

5.0

Nov 27, 2024

Dynamic Workplace with Growth Opportunities and Supportive Culture

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Career Growth Opportunities: Offers clear career progression paths and internal promotions. Comprehensive Training Programs: Strong emphasis on skill development and onboarding. Supportive Work Culture: Inclusive and diverse workplace with a focus on employee well-being. Global Presence: Opportunities to work on international projects and interact with diverse teams. Flexible Work Options: Remote work or hybrid options available for some roles. Employee Benefits: Competitive compensation packages, health benefits, and performance bonuses. Focus on Innovation: Encourages creativity and using cutting-edge technologies.

Cons

Micromanagement: Some employees report experiencing overly strict supervision in specific teams. Limited Work-Life Balance: The nature of customer support roles may lead to irregular hours or weekend shifts. Variable Career Growth: Growth opportunities may depend heavily on the department or location. Compensation Concerns: Some roles may have lower pay compared to industry standards. Frequent Changes: As a large organization, policies and processes can change frequently, causing adjustment challenges. Role-Specific Challenges: Frontline positions, like customer service, may face repetitive tasks and difficult customers.

Concentrix Response

1y

Thank you for taking a few moments to showcase some of the awesome perks that come with working here at Concentrix, such as clear paths for career development. We appreciate your feedback, as well as your drivelop be better!

5.0

Nov 25, 2024

"Dream big, work hard, make it happen.

Call center agent

Recommend

CEO approval

Business Outlook

Pros

"I've been with Concentrix for 3yrs now, and I consistently appreciate the collaborative and supportive environment. My team members are not just colleagues, but true partners who are always willing to lend a hand. We celebrate each other's successes and work together to overcome challenges. This sense of teamwork makes coming to work each day a positive experience."

Cons

I believe that investing in updated software or equipment would significantly improve our productivity and efficiency.

Concentrix Response

1y

Thank you for taking the time to share your thoughts on what is working well and what can be improved. These types of reviews help us understand how we can further support our game-changers. We appreciate you taking the time to write it!

Viewing 58 - 60 of 371 Reviews

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Concentrix Call Center Agent/Technical Assistant reviews

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Ratings by demographic groups

Reviews by job title

Ok for experience not long term

Dynamic Workplace with Growth Opportunities and Supportive Culture

"Dream big, work hard, make it happen.

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