Is Concentrix a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Concentrix have rated their employer with 3.9 out of 5 stars in 1,211 Glassdoor reviews. This is an average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Concentrix .

Does Concentrix pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Concentrix with 3.6 out of 5 stars based on 1,211 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1841) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1257 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1141 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1127 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 885 reviews)); "Good and very good environment" ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2961 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2063 reviews)); "The pay is low and not enough for inflation" ((in 1231 reviews)); "Bad Managers that I report to" ((in 519 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 327 reviews))

Concentrix Customer Service Representative CSR reviews

3.9

77% would recommend to a friend

(1,211 total reviews)

Chris Caldwell

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,211 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,211 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews

4.0

Jan 14, 2026

Nice

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice company to work for

Cons

Pay is very less compared to others

Concentrix Response

5mo

Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to do so.

5.0

Jan 14, 2026

Great Place to Work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

CNX is very dedicated to the welfare or well being of their employees.

Cons

GC are not satisfied when it comes to our pantry and our health card (icare)

Concentrix Response

5mo

Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to do so.

2.0

Jan 14, 2026

Very bad

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Salary is nice always on time

Cons

Lot of office politics and favouritism, also the pf department is very bad they have put my fathers name incorrectly on epfo portal and i reached out to them to make the correction. I provided all the details and all the documents that they had requested but they have not made the necessary corrections and have stopped responding to my emails completely

Viewing 58 - 60 of 1,211 Reviews

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Concentrix Customer Service Representative CSR reviews

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