Is Concentrix a good company to work for as a Operations Team Lead?

Operations Team Lead professionals working at Concentrix have rated their employer with 4.5 out of 5 stars in 168 Glassdoor reviews. This is a higher than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Operations Team Lead Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Operations Team Lead interview questions at Concentrix .

Does Concentrix pay Operations Team Lead employees well?

Operations Team Lead professionals rate their compensation and benefits at Concentrix with 4.0 out of 5 stars based on 168 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Operations Team Lead salaries at Concentrix.

How happy are Operations Team Lead professionals working at Concentrix?

91% of Operations Team Lead employees at Concentrix would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Operations Team Lead professionals have also rated Concentrix with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1842) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (962) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1267 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1157 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1121 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 910 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 853 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2968 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2044 reviews)); "Very demanding and low very low pay" ((in 1218 reviews)); "Bad Managers to work with" ((in 519 reviews)); "Extended working hours" ((in 335 reviews))

Concentrix Operations Team Lead reviews

4.5

91% would recommend to a friend

(168 total reviews)

Chris Caldwell

94% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (168 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Team Lead, Operations employees have rated Concentrix with 4.5 out of 5 stars, based on 168 company reviews on Glassdoor. This indicates that most Team Lead, Operations professionals have an excellent working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Team Lead, Operations professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

168 reviews

5.0

Sep 3, 2025

Top BPO company

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

Very well established and well known. Protective of its employees.

Cons

Sometimes we show too much leniency to those who didn’t deserve it

Concentrix Response

8mo

Thank you for taking the time to leave us a review. We appreciate your feedback and will take them into consideration while we continue to build a great place to work every day.

4.0

Aug 26, 2025

Friendly Environment

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

Diverse opportunities across industries and departments, allowing you to explore different roles and pathways within the company. Friendly and collaborative environment, with supportive leadership and team-oriented dynamics.

Cons

Recruiters are not responsive. Not getting updates on time.

Concentrix Response

8mo

Thank you for taking the time to leave us a review. We appreciate your feedback and will take them into consideration while we continue to build a great place to work every day.

5.0

Aug 11, 2025

Engagement

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

Everyone is involve with engagement

Cons

I needs improvement with engagement

Viewing 7 - 9 of 168 Reviews

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Concentrix

Concentrix Operations Team Lead reviews

Company ratings over time

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