Is Concentrix a good company to work for as a Call Center Agent/Technical Assistant?

Call Center Agent/Technical Assistant professionals working at Concentrix have rated their employer with 3.4 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Call Center Agent/Technical Assistant Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Call Center Agent/Technical Assistant interview questions at Concentrix .

Does Concentrix pay Call Center Agent/Technical Assistant employees well?

Call Center Agent/Technical Assistant professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 371 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Call Center Agent/Technical Assistant salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1842) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (962) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1267 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1157 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1121 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 910 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 853 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2968 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2044 reviews)); "Very demanding and low very low pay" ((in 1218 reviews)); "Bad Managers to work with" ((in 519 reviews)); "Extended working hours" ((in 335 reviews))

Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)

Chris Caldwell

67% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (371 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews

5.0

Jul 18, 2024

Positive review

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Concentrix is friendly and supportive environment on its worker

Cons

If there's one that I thinks Concentrix's downside that would be it's mentainance

3.0

Jul 15, 2024

great place to work

Remote call center agent

Recommend

CEO approval

Business Outlook

Pros

great hours for the client i currently work for.

Cons

health/dental plan is not the greatest

Concentrix Response

1y

Thank you for taking the time to share your thoughts on what we're doing well and what we can do to improve. Reviews like this give us insight into what game-changers really need from us. Before we go, we'd like to say thank you for your time on the team! It means so much to us.

4.0

Jul 14, 2024

Company

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work Goo traiing instrustor for onboarding

Cons

Did not stay too long to notice any

Concentrix Response

1y

Thank you for taking a few moments to share your thoughts on your time with us. We wish you could've stuck around and continued to press the gas pedal on your career. However, we appreciate the feedback and wish you well, nonetheless.

Viewing 94 - 96 of 371 Reviews

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