Is Concentrix a good company to work for as a Call Center Agent/Technical Assistant?

Call Center Agent/Technical Assistant professionals working at Concentrix have rated their employer with 3.4 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Call Center Agent/Technical Assistant Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Call Center Agent/Technical Assistant interview questions at Concentrix .

Does Concentrix pay Call Center Agent/Technical Assistant employees well?

Call Center Agent/Technical Assistant professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 371 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Call Center Agent/Technical Assistant salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1843) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (644) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (431) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1135 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1104 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 902 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 865 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2968 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2062 reviews)); "Very demanding and low very low pay" ((in 1242 reviews)); "Bad Managers that I report to" ((in 519 reviews)); "Extended working hours" ((in 332 reviews))

Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)

Chris Caldwell

67% approve of CEO

45% positive business outlook

Ratings by demographic groups

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Gender

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Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews

1.0

Apr 18, 2024

Run as fast as you can

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Nothing is worth the price of your freedom.

Cons

Micromanagment company that only cares about profit and takes advantage of imigrants not knowing the labor laws of the country.

Concentrix Response

2y

We never enjoy hearing that our game changers are dissatisfied or feel unhappy coming to work, so this review is eye-opening. Thank you for bringing your concerns to our attention. Without it, we wouldn't know the areas in which we can improve. We are committed to providing the best work environment possible for our Concentrix game changers and ensuring it's in line with our strong culture. Please reach out to us at staff.online.feedback@concentrix.com as soon as you can. You're a valued part of the Concentrix team, and we want to do whatever possible to address these concerns, show you that your time here is valued, and help make this a happy, fun place for you to come to work!

2.0

Apr 16, 2024

not good

Call center representative

Recommend

CEO approval

Business Outlook

Pros

I really cannot think of anything that pay was not good

Cons

long hours no growth pay queries

Concentrix Response

2y

It's always challenging to receive feedback like the one you provided, but we genuinely appreciate it. Your input is valuable to us, and we want to assure you that we have heard you clearly. If you could kindly send us a message at our confidential inbox: staff.online.feedback@concentrix.com, sharing any details you feel comfortable with, it would be greatly appreciated. We will bring your feedback to our leadership team and ensure that it is handled with care.

4.0

Apr 6, 2024

Concentrix

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work in

Cons

Very rush environment but you will used to that

Concentrix Response

2y

Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to sharing with us.

Viewing 112 - 114 of 371 Reviews

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