Since merging with Webhelp, Concentrix has systematically been regressing via multiple business decisions which are based solely on financial impact with no consideration for the impact on colleagues or clients. Webhelp practices have been adopted across the board, despite these having been proven in the past to be ineffective and result in higher levels of absence & attrition as well as poorer performance vs KPIs. Staff work/life balance is not considered at all, with management expected to work seven days a week as well as being available from 8am to 9pm. Having worked for Concentrix for over 10 years, I saw these practices in place before subsequently being replaced with a positive way of working around five years ago. This was a genuinely good place to work for several years, with good work/life balance, strong performance, happy clients and previously unheard of profitability. However, as more and more Webhelp practices were taken on board these all reverted to how things were 10 years ago with sadly predictable consequences. Attrition increased, absence increased, staff engagement decreased, performance decreased and client satisfaction reached an all time low. The short-sighted view of pinching every penny possible will undoubtedly lead to disaster in the long term, however senior management are unwilling to listen to their employees and insist on crashing head-first from one fire-fighting disaster to another. Multiple departments have been stripped to the bare bones, workload has increased, promises to communicate more effectively have not been kept and pay has remained static (decreasing significantly in real terms). Overall, I wouldn’t wish the experience of working for Concentrix on anyone and have advised all my friends & former-colleagues to get out as soon as they can. A thoroughly despicable company who don’t care about their staff.
