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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,708 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Career opportunities

      3.7

      Senior management

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,708 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      1.0
      Nov 26, 2023

      Lies and Deceite

      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was better than I was making previously but was only $15/hour.

      Cons

      No room for advancement in terms of pay. They didn't have anybody in our program, including trainers making more than $17. They lied saying we were full time employees during the interview process, but when HR came in for a zoom meeting they said we were all seasonal employees and only some would be retained. The computer training in no way, shape, form, or function properly prepared you for the job itself. We were supposed to be tech support but people were asking us actual tax questions that we had zero information on. You will be constantly monitored on a switchboard. You only get 60 seconds to complete your call notes, no matter how long or difficult the call was. If you need extra time it is by request only and they never approve it. You get graded on the number of calls you have to transfer but you are only trained on basic information so the majority of calls are transferred after 30 to 40 minutes of attempting to fix their problems using a search engine (trainers told us to use Google if we couldn't find the info in their archives.) I wouldn't recommend this job to anybody unless you just like a challenge with no actual reward.

      avatar
      Concentrix Response
      2y
      Thank you for leaving this candid feedback regarding your experience working at Concentrix + Webhelp. We’re committed, both globally and locally, to providing the very best work environments possible for our game-changers (staff) and ensuring they’re consistently in line with our valued people-first, inclusive culture. It's disappointing to read “the cons” you noted in your review and I can assure you that we take such comments very seriously. As such, we’ll be forwarding this information to our People Solutions and leadership teams for investigation and to take any actions deemed necessary...as all our game-changers are valued members of the Concentrix + Webhelp team, and we want to help ensure that all experience a happy, fun place to work. Thank you again.
      1.0
      Aug 3, 2023

      WAS a good place to work

      Sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule, team, ability to work remotely

      Cons

      IGH -involuntary go home. Because they have too many people they have come up with this as a solution. (It’s entered in the system as VGH though which is voluntary go home.) It’s not something you volunteer for or even request and it’s supposed to be based on oerformance but it isn’t. It’s their way of cutting hours and nobody is exempt from it no matter how good your numbers are except management of course. Then they say it all ends July 31 only to find out it’s extended through August. The worst part about it is that part of the time you don’t even know you have gotten IGH until you try to clock in and the system tells you that you don’t have a shift that day. When you call HR to complain you are told they’ve never heard of this IGH policy.

      avatar
      Concentrix Response
      2y
      Thank you for this review. Although this is not the experience we want you or anyone else to have, we appreciate you bringing it to our attention. We want to make sure that you feel heard and we're disappointed to hear you didn't get the support that you need from your local People Solutions team. Because we're interacting on an anonymous platform, we can't identify where/who you are. However, we still want to know more. Please reach out to our People Solutions team at staff.online.feedback@concentrix.com as soon as you can with more detail so we can pinpoint this issue. You're a valued part of the Concentrix team, and we want to do whatever possible to show you that is an exceptional place to work
      1.0
      Jun 13, 2023

      Worse Company To Work At

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Currently I am not able to think about a single Pro's

      Cons

      Worse Management Management toucher employees and ask us to work on Saturday and Sunday Office Politics

      avatar
      Concentrix Response
      2y
      We appreciate you taking time out of your day to share your thoughts about your time at Concentrix Catalyst. Please reach out to your local site People Solutions team or leader to help us understand your concerns and we can try to get things sorted for you.
      Viewing 133 - 135 of 44,708 Reviews
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      Glassdoor has 57,425 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.