Is Concentrix a good company to work for as a Tech Support Analyst?

Tech Support Analyst professionals working at Concentrix have rated their employer with 3.1 out of 5 stars in 176 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Tech Support Analyst Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Tech Support Analyst interview questions at Concentrix .

Does Concentrix pay Tech Support Analyst employees well?

Tech Support Analyst professionals rate their compensation and benefits at Concentrix with 3.3 out of 5 stars based on 176 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Tech Support Analyst salaries at Concentrix.

How happy are Tech Support Analyst professionals working at Concentrix?

63% of Tech Support Analyst employees at Concentrix would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Tech Support Analyst professionals have also rated Concentrix with a 3.2 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1843) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (644) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (432) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1254 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1143 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1106 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 906 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 846 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2962 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2071 reviews)); "Very demanding and low very low pay" ((in 1232 reviews)); "Extended working hours" ((in 332 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 328 reviews))

Concentrix Tech Support Analyst reviews

Item: Concentrix
Rating: 3
Author: Current employee - Tech Support

3.1

63% would recommend to a friend

(176 total reviews)

Chris Caldwell

73% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (176 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Tech Support Analyst employees have rated Concentrix with 3.1 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Tech Support Analyst professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Tech Support Analyst professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

176 reviews

1.0

Sep 9, 2015

Don't work here if you want to be paid on time! Quit to actually get paid on paydays

Tech support

Recommend

CEO approval

Business Outlook

Pros

The people on the actual contracts are pretty nice. So you get along with your coworkers

Cons

This company literally never had their payroll right. They paid dozens of employees weeks late every single payday.

3.0

Nov 7, 2014

This is my first Tech Support job and overall it was a good start

Tech support

Recommend

CEO approval

Business Outlook

Pros

HR staff are very good

Cons

Compensation is alright but not enough to make me stay, management is just alright, no free coffee, lounges are not special, no free wifi, training is not extensive, work hours are long, quiet lounge smells, work terminals are not helping at all when i started they are still using XP but good thing they upgraded to Win7 but still Excel, IE and system resources are very slow and disorganised, policies are poorly enforced, incentives are virtually non existent

Viewing 175 - 176 of 176 Reviews

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Concentrix Tech Support Analyst reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Don't work here if you want to be paid on time! Quit to actually get paid on paydays

This is my first Tech Support job and overall it was a good start

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