Training is extremely rushed, and the Advisors do not get the opportunity to shadow experienced Advisors before being put on live calls. Any technical issues with the provided equipment is the Advisor's "problem", to the point that even obvious defects are ignored by management and the Advisor must find their own solutions, such as purchasing input devices. I had to send my iMac back to the company for service, after waiting for an update for 2 weeks (I was told I would be notified when the repair was complete) I contacted the company and it seemed that they had no idea what was going on. My supervisor was completely clueless, but did find out after another week what the status was. First, I was told that they could find nothing wrong, a few days later I was told there was damage to the iMac that I would be responsible to pay for, another few days later I was told the repair was completed. I finally got the iMac delivered to me only to find that it was a completely different iMac, indicating everything my supervisor had told me was a lie, or at the very least grossly inaccurate I then set up the iMac to start work, only to find that it was locked and I needed a code to unlock, which I was told nothing about. After hours of trying to contact someone who knew what was going on, I finally got the code from the person that set up the repair originally. When I finally got the iMac up and running, I discovered that my schedule had changed, along with the application used for time punches and scheduling had changed also. So I did not know when my supervisor would be working (her schedule changed as well), and after hours of trying to contact the company and my supervisor to no avail, I finally found an external web page that I could log into and was able to see what days I was supposed to work; unfortunately it ONLY showed the days I was supposed to work, not the times I was supposed to be clocked in at. At this point, it was like the company forgot I existed, my supervisor would not return my calls, texts, or emails. A few weeks later, I got an email, a very cold, to-the-point email asking for the iMac to be return with a UPS label attached. No notice of actually being terminated, not to mention no explanation of why the company stopped responding to me. The training was lack luster, teaching concepts of how to use the knowledgebase with no ties to actual call flow or anything that would have helped when first taking calls. I was employed with Conduent for six months, during which I had 5 different supervisors (supervisors were constantly being switched, replaced, etc), no feeling that the company was there for me, surveys that were unjustly adverse on me, told not to think outside the box and only offer solutions already in the knowledgebase. If there was a call I was unsure of, or if the procedure required me to transfer to Tier 2, my transfer was consistently refused by Tier 2, and during training you are told that Tier 2 CANNOT refuse your call. The company and how it was ran literally made my daily life seem not worth living. Add that with products that just randomly stop working (and having to tell the customer's "Sorry about your luck"-type talk offs) and you get a job where management might as well not exist and the customers are always furious. Terrible company, terrible job. If you are considering applying, DON'T! A career in fast food is much more appealing.
