Does DHL Express pay their employees well?

According to anonymously submitted Glassdoor reviews, DHL Express employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at DHL Express. This rating has been stable over the past 12 months.

How satisfied are employees working at DHL Express?

71% of DHL Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated DHL Express 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at DHL Express?

Customer Service Representative (130) , Customer Service (68) , Courier (67) , Operations Supervisor (60) , Account Executive (57) , Account Manager (57) , Manager (50) , Supervisor (48) , Intern (44) , Project Manager (43) , Warehouse Worker (42) , Customer Service Advisor (41) , Driver (41) , Inside Sales Representative (41) , Ramp Agent (40)

What are the pros of working at DHL Express according to real employee reviews?

"good benefit private medical health" ((in 297 reviews)); "The culture and the people we work with are great" ((in 185 reviews)); "great international environment and people" ((in 171 reviews)); "Great colleagues and a big team to learn" ((in 110 reviews)); "Good work life balance and able to learn more technical skill from my team leas" ((in 105 reviews))

What are the cons of working at DHL Express according to real employee reviews?

"Some of the management is poor" ((in 208 reviews)); "Low salary and old technology" ((in 158 reviews)); "long hours and busy especially at the end of the year" ((in 81 reviews)); "Upper management is terrible and completely disconnected." ((in 39 reviews)); "Underpaid with multiple extended working hours" ((in 38 reviews))

What are employees saying about DHL Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about DHL Express layoffs and their outlook for job security at DHL Express in 2026.

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DHL Express reviews

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3.8

71% would recommend to a friend

(4,093 total reviews)

John Pearson

79% approve of CEO

58% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Compensation and benefits

3.7

Culture & values

3.6

Work/Life balance

3.5

Career opportunities

3.3

Senior management

DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,093 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Dec 16, 2009

Bad company management.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay was relatively high for the menial job that I was doing. That was the only way that they coud keep people employed.

Cons

Terrible management. They have very little understanding of what is actually happening in the company. They ruined an entire town by firing 8,000 people because of their poor management skills.

2.0

Oct 31, 2009

Company has failed

Station manager

Recommend

CEO approval

Business Outlook

Pros

Initially DHL Express was a good company with solid management team and a quality non union courier base that provided premium international express service. The pay and benefits were decent and you could manage your group without too much interference from above as long as you made your goals.

Cons

Everything changed after 2003 with the acquisition of Airborne Express to gain a foot print in the US domestic market. Hours increased, goals and targets changed monthly...Communication to the front-line supervisors and managers became threatening and in some cases very secretive. Promotions and the review process became something of a joke and had more to do with favoritism than actual results. Courier base shifted to some unions and independent contractors as the DHL company trained couriers were laid off. Premium service suffered customers were lost.

4.0

Oct 11, 2009

Former manager before loss of market share

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Captial purchases made to boost efficiency; Out of box ideas solicited; new talent brought on board; Investment made for business growth

Cons

Unwillingness and inability to get buy-in from labor union employees and union leaders-result was rapid decline of pro-growth initiatives and management moral;Compensation lower than competitive opportubities-loss of talent resulting

Viewing 4027 - 4029 of 4,093 Reviews

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