Does DHL Express pay their employees well?

According to anonymously submitted Glassdoor reviews, DHL Express employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at DHL Express. This rating has been stable over the past 12 months.

How satisfied are employees working at DHL Express?

71% of DHL Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated DHL Express 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at DHL Express?

Customer Service Representative (130) , Customer Service (68) , Courier (67) , Operations Supervisor (60) , Account Executive (57) , Account Manager (57) , Manager (50) , Supervisor (48) , Intern (43) , Project Manager (43) , Warehouse Worker (42) , Customer Service Advisor (41) , Driver (41) , Inside Sales Representative (41) , Ramp Agent (40)

What are the pros of working at DHL Express according to real employee reviews?

"good benefit private medical health" ((in 290 reviews)); "great international environment and people" ((in 177 reviews)); "The culture and the people we work with are great" ((in 172 reviews)); "The colleagues are nice and help you integrate quickly." ((in 115 reviews)); "Good work life balance and able to learn more technical skill from my team leas" ((in 110 reviews))

What are the cons of working at DHL Express according to real employee reviews?

"Some of the management is poor" ((in 208 reviews)); "Low salary and old technology" ((in 153 reviews)); "long hours and busy especially at the end of the year" ((in 79 reviews)); "Bad manager" ((in 70 reviews)); "Upper management is terrible and completely disconnected." ((in 41 reviews))

What are employees saying about DHL Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about DHL Express layoffs and their outlook for job security at DHL Express in 2026.

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DHL Express

Part of DHL

DHL Express reviews

3.8

71% would recommend to a friend

(4,093 total reviews)

John Pearson

79% approve of CEO

58% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Compensation and benefits

3.7

Culture & values

3.6

Work/Life balance

3.5

Career opportunities

3.3

Senior management

DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,093 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Nov 6, 2008

Stay away from DHL US

Account representative

Recommend

CEO approval

Business Outlook

Pros

This company used to offer a compelling bonus structure for motivated Sales Reps. The limited scope of the product offerings currently limits any real earning potential. DHL does offer a competitive benefits, reimbursement, and upward mobility. However, to advance in the culture one needs to ignore the systematic disfunction that occurs on a daily basis. Between a suffering operation, inaccurate billing, and poor customer service it would take a very callous individual to ignore the customer complaints stemming from these deficiencies. On the other hand, there are very few people left that have ambition to lead the dented sales team at DHL.

Cons

Poor leadership, irresponsible middle management, and poor financials have led this company into the state it is in today. The worst part of it is the lack of motivation across all functions.

1.0

Oct 29, 2008

company that doesn't care about employees

Field service supervisor

Recommend

CEO approval

Business Outlook

Pros

none now, was much better when it was airborne, if they would have made moves thinking them thru without rushing this company would have made a name fore itself.

Cons

upper management is very disorganized, makes discissions without thinking out the ratifications.

1.0

Oct 28, 2008

Run....don't walk....away from any DHL (USA) open positions you may see.

Operation manager

Recommend

CEO approval

Business Outlook

Pros

You can rapidly move up the promotion ladder if you are a good "Yes Man" or Brown-Noser. In other words, there is no good reason to work at DHL Express (USA).

Cons

A Senior Management team that is completely clueless & not from the transportation industry, German owners (DPWN) only know how to operate in a German environment, Regional Field Management style is "Management by Intimitation", extremely poor communication to employees, refusal to listen to front line & field management employees concerns/suggestions/ideas. And lastly, they are about to implement a major staff reduction in the US....possibly 90%.

Viewing 4063 - 4065 of 4,093 Reviews

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