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DHL Express

Part of DHL

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DHL Express reviews

3.8

71% would recommend to a friend

(4,093 total reviews)
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John Pearson

79% approve of CEO

58% positive business outlook

DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,093 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Oct 27, 2008
Recommend
CEO approval
Business Outlook

Pros

There are none. Absolutely none. It was fun to drive, and now it's over.

Cons

DHL Express is currently "downsizing" as it struggles to right a sinking ship in a recessionary economy. Upper management has continually mismanaged the company to the point that it is losing $5 million dollars a day (that's over a billion dollars a year), even though their upfront costs were probably half that of its competitors, FedEx and UPS, and it had a diverse network and client base. It has continuously ignored whatever problems are actually occurring at the station level, has bungled numerous initiatives to cut costs and improve workplace efficiencies, has gone through a string of incompetent CEO's, Presidents, and VP's (who in turn were promoted into the upper reaches of the parent company, DPWN after failing to actually reach their "break even" target) and as a result there is a high degree of dissatisfaction by the dwindling customers we still have and low morale among the workers on the frontlines who run DHL's service model (delivering packages). DHL USA is simply going out of business, and supposedly "retooling" to service international products exclusively even as international trade is slowing down and jetfuel costs are skyrocketing through the roof.

1.0
Oct 18, 2008
Recommend
CEO approval
Business Outlook

Pros

I really can't think of any! It was the complete wrong turn for my career. Long hours and low pay. I gues the most positive this i can say is that I finally got laid off.

Cons

Managing a union environment with management that was afraid to stand up to the union. Upper management is completely out of tough with the front line managers therefore consistantly make the wrong decsions. They treat front line managers like trash by constantly threatening their jobs. Many managers are working 16-17 hour days, six days a week. Not to mention stealing 4 week vaction from me and not compensating me or any one of the managers that lost it. Another huge disadvantage was the couriers were IC's. So you had no direct control over them. That means simply that DHL has no control to ensure quality to it's customers.

2.0
Oct 13, 2008
Recommend
CEO approval
Business Outlook

Pros

There are so many people from every corner of the earth, one really gets the opportunity to expand one's cultural horizons. It is really a great place to learn how to manage across cultures. DHL has strong cultural roots that have been neglected for many years, but every once in awhile, one can see them coming out. When old colleagues get together, the stories that are heard remind all of the "good old days" when DHL was a rough and tumble, entrepreneurial outfit, setting out to conquer the world. The opportunities to work around the world are really impressive, especially if one can gain some specific expertise in funtional roles. There is a DHL in virtually every corner of the globe. This implies that if one really desires, a job can be found anywhere.

Cons

It is discouraging to constantly be managed by powerpoint slide. In many cases, this serves as a poor substitute for two things: Proper investigation and research of an idea, and communication of this idea to others. The powerpoint slides become mountains of data which are way too complicated to be navigated in the short meetings we are attending. All of that, and its still possible that the real ideas one is trying to communicate just aren't being heard. Powerpoint isn't the best way to communicate. In some cases, it seems that the company is "all chiefs and no indians." I think most of the time employees who are doing the work have the right ideas, but these just don't get through to senior management. The middle managers of the company are real blockers of good ideas and stifle our potential.

Viewing 4072 - 4074 of 4,093 Reviews

Glassdoor has 6,165 DHL Express reviews submitted anonymously by DHL Express employees. Read employee reviews and ratings on Glassdoor to decide if DHL Express is right for you.