Does DHL Express pay their employees well?

According to anonymously submitted Glassdoor reviews, DHL Express employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at DHL Express. This rating has been stable over the past 12 months.

How satisfied are employees working at DHL Express?

71% of DHL Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated DHL Express 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at DHL Express?

Customer Service Representative (130) , Customer Service (68) , Courier (67) , Operations Supervisor (60) , Account Executive (57) , Account Manager (57) , Manager (50) , Supervisor (48) , Intern (43) , Project Manager (43) , Warehouse Worker (42) , Customer Service Advisor (41) , Driver (41) , Inside Sales Representative (41) , Ramp Agent (40)

What are the pros of working at DHL Express according to real employee reviews?

"good benefit private medical health" ((in 290 reviews)); "great international environment and people" ((in 177 reviews)); "The culture and the people we work with are great" ((in 172 reviews)); "The colleagues are nice and help you integrate quickly." ((in 115 reviews)); "Good work life balance and able to learn more technical skill from my team leas" ((in 110 reviews))

What are the cons of working at DHL Express according to real employee reviews?

"Some of the management is poor" ((in 208 reviews)); "Low salary and old technology" ((in 153 reviews)); "long hours and busy especially at the end of the year" ((in 79 reviews)); "Bad manager" ((in 70 reviews)); "Upper management is terrible and completely disconnected." ((in 41 reviews))

What are employees saying about DHL Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about DHL Express layoffs and their outlook for job security at DHL Express in 2026.

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DHL Express reviews

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3.8

71% would recommend to a friend

(4,093 total reviews)

John Pearson

79% approve of CEO

58% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Compensation and benefits

3.7

Culture & values

3.6

Work/Life balance

3.5

Career opportunities

3.3

Senior management

DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,093 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Nov 10, 2019

Expected to work excessive hours and hit in achievable targets

Account manager

Recommend

CEO approval

Business Outlook

Pros

Left to your own devices

Cons

Targets Not always achievable. Regular account managers are not hitting commission for over a year. This is common depending on territory. Company car takes a extremely long time to hire so you end up with a hire car nothing like you are promised. Managers don’t assist and when they do they bring a tick sheet to your meeting and tick and cross in front of customers (this is done at all levels and looks incredibly bad to customers) Managers dump most duties or key and major account managers who honestly work all evening and at least one day at the weekend for less than fair pay.

4.0

Jun 6, 2019

Good Work-Life Balance; Money Incentives are Really Lacking

Sales account executive

Recommend

CEO approval

Business Outlook

Pros

Great work-life balance, easy to hit sales metrics, but even so there is no reward or recognition for doing so. Kind of a joke.

Cons

4 years ago this company was great and the monetary incentives were thriving. In the last 4 years, management has turned over and the commission plan has since died. Incentive to make money is hanging on by a thread.

1.0

Mar 27, 2019

Don’t recommend

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

room For growth. Decent pay. Free stuff sometimes.

Cons

Don’t work here. No one is on the same page. Management tells you one thing but then tell you another thing if you ask someone else. They are so understaffed that your slammed every single day. And if you take a moment to breath your going to have management breathing down your neck asking you why your not taking calls. You can have the best stats on the team but if your not a favorite it’s not good enough. Also because they are so understafred they will take your break away. They say they are customer service but We are suppose to get people off the phone within 260 seconds.

Viewing 46 - 48 of 4,093 Reviews

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