DHL Global Forwarding, Freight reviews

No fixed role at some points. Lots of exceptions to the rule, which means there is no fixed standard operating procedure. Most work is done over the phone to other departments not in the office. Therefore lots of follow up work over the phone is important in order to get your job done. Tons of mails and reports.

Incompetent operations, assembly line processes where a single file is ping ponged around the system touching as many as 9 departments in 3 locations. Customer service is a joke with each agent having 500-1000 unread emails at any time. Billing to the client is impossible to implement correctly; storage, misdelivery, and losses on files due to incompetence are the rule rather than the exception. This is disastrous for a sales person's commission. Portfolios are assigned with no understanding of the commission structure and often new sales people are saddled with portfolios that prevent them from earning ANY commission at all. Errors in the commission statements take months to address ; this is greeted with a shrug of the managments' collective shoulders. Expense reports are regularly lost in the manual system with no way to confirm receipt. The first indication you have that you will receive reimbursement is after 5 pm on the Friday before it is paid, which is two weeks after it's submitted. If your expense report is misplaced they expect you wait two more weeks for it to process. Sales people beware, they truly don't care about YOUR money.