Pros
A very diverse group of employees.
Cons
A change in senior management in late 2013 led to very poor support for local terminals. Failures followed, the result wasn't increased support, it was finger pointing and harsh reactions. Stress in the local terminals is extremely high. With a business model that includes a minimum 60% temporary workforce to cut down on overhead and a margin system that is based on tenths of a cent it can be very challenging. Hours are another failure. I was forced to work my employees 40-60 hours a week, all on third shift. PT employees were limited to 25 hours to stay out of the realm of required benefits. I personally worked 50-60 hours a week and was on call 24-7. Compensation for all positions is well below comparable businesses.
