DHL reviews

3.8

72% would recommend to a friend

(3,340 total reviews)
avatar

Dr. Tobias Meyer

83% approve of CEO

63% positive business outlook

DHL has an employee rating of 3.8 out of 5 stars, based on 3,340 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Very good colleagues and customers

Cons

No work life balance. No accountability from senior management team.

avatar
DHL Response
2y
Hello, Thank you for taking the time to rate us as an employer. We regret that your experience as a Senior Operations Manager in Singapore has not been entirely satisfactory. We apologize for any challenges you faced regarding work-life balance. We understand the importance of maintaining a healthy balance between work and personal life, and we continuously strive to improve our policies and practices to support our employees in achieving this balance. We also acknowledge your feedback regarding accountability from the senior management team. Accountability is a critical aspect of effective leadership, and we are committed to fostering a culture of accountability throughout the organization. We are actively working on strengthening our accountability measures and ensuring that our leaders lead by example and uphold our corporate values. However, we were all happier that you had good colleagues and customers. We believe that having supportive colleagues and satisfied customers are key aspects of a positive work environment. Thank you again for sharing your thoughts and suggestions. We wish you the best in your future endeavors. Best regards, Your DHL Team
1.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Great colleges, nice bonuses, decent pay.

Cons

Poor management, no reviews of employees, unfair treatment of people

avatar
DHL Response
2y
Dear colleague, Thank you for reaching out and leaving your impression of DHL here on Glassdoor. It's a pity that your rating isn't positive. We take your concerns seriously. We are glad to read about your great colleagues and that you appreciate the bonuses and pay. We believe a positive work environment with supportive colleagues and competitive compensation are crucial for a fulfilling employee experience. We apologize for any negative experiences you had with management. We value the well-being and development of our employees, and it is our priority to ensure fair and effective leadership throughout the organization. We are actively working to enhance our management training programs to ensure that our leaders have the necessary skills to support their teams and create a fair and inclusive work environment. Thank you again for sharing your thoughts and suggestions. Your input helps us identify areas for improvement and drives positive change. We value your contributions to our company and are committed to creating a better workplace experience for you and your colleagues. Best regards, Your DHL Team
5.0
Apr 24, 2024

Great for beginners

Recommend
CEO approval
Business Outlook

Pros

Fun and great place to start your career

Cons

HR sucks as instead of helping they will find fault in you

avatar
DHL Response
2y
Dear colleague, Thank you for your kind words. We are glad to read that it has been a good place for you to kickstart your career. We strive to provide an environment where our employees can learn, grow, and gain valuable experience. We apologize for the negative experience you had with our HR department. We genuinely regret any inconvenience caused. Your feedback is valuable to us, and we will take it as an opportunity to learn and improve. We acknowledge that the onboarding process for new employees can sometimes be inconsistent, depending on the individuals involved. To address this issue, we have been actively working on implementing an induction system in recent months. This system aims to provide a more structured and supportive onboarding experience, ensuring all new employees receive the necessary information and guidance to succeed. Thank you for being part of the big yellow family. Best wishes to Cyberjaya. Your DHL Team
Viewing 187 - 189 of 3,340 Reviews

Glassdoor has 6,443 DHL reviews submitted anonymously by DHL employees. Read employee reviews and ratings on Glassdoor to decide if DHL is right for you.