It's owned by Dell; when Dell gets dragged through the mud, we do too. Another down side is the competency of the management staff. Most of the managers/supervisors have never been in this type of environment before. Without a knowledge of how this industry works, how do you expect a company to succeed???Also, communication is a HUGE problem. For so long, people would say how the 'rep' would not speak to each other and be very territorial about their job...now, it's impossible to hold a conversation with any member of managment b/c they are all bickering with each other and 'jumping ship'....There is no communication at all!