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      Discover Customer Service Rrepresentative reviews

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      3.3

      32% would recommend to a friend

      (204 total reviews)
      avatar

      Michael Shepherd

      31% approve of CEO

      28% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      3.7

      Career opportunities

      3.5

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Senior management

      2.8

      Work/Life balance

      Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      204 reviews
      5.0
      Sep 20, 2017

      It was a great job when I first started. They were very helpful. Work life balance was incredible

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with great people ! Discover tried their best to give you the best. I had great TL while I was there so I had it pretty good

      Cons

      Micromanaging was incredible difficult to deal with. When I first started it was lots of fun and relaxed. Over the passing yrs though I saw management really crack down and lots of people lots their shine due to the stress each and every day.

      2.0
      Sep 20, 2017

      Not really worth the headache

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to make connections with coworkers. Also like that they have small weekly mini events for us in the summer. They also have a generous PTO system

      Cons

      Work life balance (over a month since I've had 2 consecutive days to myself) They will lie to you during the recruiting process. The pay is ATROCIOUS compared to other companies in the same field They've realized their shortcomings as far as employee retention...their solution? Inform new hires that the "grass isn't always greener on the other side" (Money is green though)

      Viewing 172 - 174 of 204 Reviews
      Related searches: Discover Customer Service Rrepresentative jobs | Discover salaries | Discover benefits | Discover interviews | Discover conversations
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      Glassdoor has 5,581 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.