Pros
Benefits are great and they can be flexible with hours
Cons
Management is terrible, only cares about relating basic information and doesn’t put much effort into actually helping us advance. No matter how much we put into our calls and give our best, anyone can hear our performance on calls are great, but if a customer gives a horrible rating based off how they feel instead of our performance, 1 negative score impacts our metric completely, no matter how many good surveys we had before the 1. My score was in the 90’s out of all the surveys I had, I only had 1 bad survey that dropped me down to the 30’s. That can cause me my job in the long run. Management telling me I won’t advance or no one would want to hire me based off the score within the month; when I was told that I’m doing great and the surveys are being graded based off how customers feel which is what’s critically affecting my ratings, is very unsettling, unprofessional and discouraging. How am I supposed to advance if my performance isn’t the problem? We’ve gone over the calls with the bad surveys and every time I’m told the same thing; the call is perfect, there was nothing I did wrong or could have changed, the customer is rating based off how they feel, if they didn’t get what they want instead of the service I provided. I along with many other employees have repeatedly complained about this and don’t agree with this.
