Discover Customer Service Rrepresentative reviews

3.3

32% would recommend to a friend

(204 total reviews)
avatar

Michael Shepherd

31% approve of CEO

28% positive business outlook

Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanzen industry (3.7 stars).

Reviews by job title

204 reviews
2.0
Nov 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Very diverse upbeat and motivated team players. Every new hire is matched with a mentor within the first week. Chance for upward mobility excellent.

Cons

Once the initial transition from new hire to full-time employee, the pace is very hard to keep up with. Sales quota's become more and more unattainable. The competition within the sales floor is very fierce. The hours of the day get longer and longer as each year passes that you are employed, if you make it that long. High turnover rate.

4.0
May 31, 2016
Recommend
CEO approval
Business Outlook

Pros

The environment, you feel like you are actually in an environemnt where you can do a lot and your work is never wasted

Cons

The fact that you have to work on weekends.

4.0
Apr 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Awesome culture. Great leadership in the customer service department. Benefits start day one. Training really prepares you well before you get out on the floor. A lot of opportunity to move up quickly within the department.

Cons

Very close supervision. No time to breath with back to back calls. Difficult to pass quality. Does not pay as much as other jobs initially.

Viewing 178 - 180 of 204 Reviews

Glassdoor has 5,581 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.