Discover Customer Service Rrepresentative reviews

3.3

32% would recommend to a friend

(204 total reviews)
avatar

Michael Shepherd

31% approve of CEO

28% positive business outlook

Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanzen industry (3.7 stars).

Reviews by job title

204 reviews
2.0
Nov 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Fun building exercises, time off the phone when your performance is great, rewards are great, food court, computer/game room, everyone is nice and friendly to work with and always helping when you have questions.

Cons

calls are constant in customer service and there is hardly a break in call flow, micromanagement, pay should be higher and more competitive, offering something on every call when the customer wants to get off the phone, horrible card members always yelling, complaining, cursing etc. at you on the phone.

5.0
Sep 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Flexable schedule, incentives, pay is reasonable. Great job for the right person. Shifts start at 5:00 AM until 12:00 midnight.

Cons

Must work rotating schedule, at least 1 day on Saturday or Sunday.

Viewing 184 - 186 of 204 Reviews

Glassdoor has 5,581 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.